Your order will usually be shipped out 5 days before your pick-up date.
**This may vary during the busy season.

Your package is expected to be ready at the pickup location before your pickup date.

You can change your shipping address anytime before we ship out.

**A notification will be send to your email once shipped.

For urgent orders, you may place the express shipping order.

If you would like to change your shipping address after shipment, we can forward or re-ship for a reshipping fee of 890 JPY.
To change shipping address / forward your package, please send us a request from here with your booking ID as soon as possible.