If you are using iPhone, then you will need to provide us with the following screenshots in order for us to do a FULL trouble shooting.
① Press "*#06#", and take screenshot of the EID number (32digits) for us.
② Check if it is unlocked
Go to "Settings" => "General" => "About"
※ Take a screenshot of the following for us.
③ Check if you have installed properly.
Go to "Settings" => "Cellular"
Make sure you have "Turned OFF" all other SIM, and "turned ON" our eSIM.
※ Take a screenshot of the following for us.