To be able to use our eSIM, your device must meet the following conditions:
- SIM-free device (Unlocked Device).

- Must be eSIM compatible.

If your device has an EID number on the Settings page, that means your device supports the eSIM function.

To find an EID number on your device, please check the following page: Where do I find the EID number on my phone?

- Capable of receiving Docomo signals (band 1 and band 19 frequencies).

Band 1 (2100MHz): Most cities
Band 19 (800MHz): Rural areas, mountains, lakes, islands, suburbs of Kyoto, Nara, Hokkaido (except Sapporo), and northern Okinawa

Your device must support Band 1 to ensure consistent signal coverage. Band 19 support is not required but can enhance connectivity.

For more details, please refer to our other FAQ page: How do I know if my phone is unlocked / SIM-free and supports the eSIM function?

You can check the Compatibility page to see if your device is compatible or not.

If your device is not listed or if you’re unsure about its supported bands, please contact us with the device name, model number, and the specific location where you plan to use the SIM card. We’ll review the compatibility and get back to you with more details.