Before returning the equipment, please remember to submit a Termination Form to terminate your contract.

※ This is ONLY for Sakura Fiber Internet customers who have an active contract with us.

To terminate your contract at the end of the current month, you will need to submit the Termination Form by the 25th of the current month.

※ The contract end date will always be the last day of the month.

※ The NTT equipment must be returned within 1 month from the contract termination date.

※ Further details regarding the termination can be found on the below FAQ page.

FAQ LINK: How can I cancel the service?

How to return the NTT devices (2 options)

Option 1. Return devices by using the Return Kit

We will request NTT to send a return kit to your residence.

・The return kit can take up to between 1 and 2 weeks after we request it from NTT.

・The return kit will be prepaid, meaning you do not have to pay for anything.

・The return information is printed on the delivery slip, so you do not need to write anything.

Option 2. Return the devices through Sakura Mobile
If you don't have time, you may send us the devices and we will return them to NTT on your behalf.

・The delivery has to be arranged and paid for by yourself.

・The address for our return desk will be emailed to you after we receive your Termination form.

・Once you have shipped the package to our office, please provide us with the tracking information.

※ DO NOT send the devices by Cash On Delivery (COD/着払い/Chakubarai) to our office. We will charge you the delivery fee if we receive the device by Cash On Delivery.

What Items have to be returned?

The items to be returned will depend on your Internet Plan & Installation Type.

Please click on your corresponding Internet Plan below to see what items have to be returned:

Home Gateway with fiber-optic

NTT Home Gateway + NTT ONU Modem ① GE-PON<>A SFP-ONU<1>S + RX600KI<> + 無線LANカード ② GE-PON<>A SFP-ONU<1>S + RX500KI<>
Please return the following NTT equipment
NTT Home Gateway RX-500KI RX-600KI XG-100NE
AC Adapter for Home Gateway
NTT ONU Modem
AC Adapter for ONU Modem
Fiber-optic wire
Wireless card (If it came with one) The wireless card is plugged into the top of the home gateway device. Please pull this out and place it in the same bag as the home gateway device.    無線ＬＡＮカード
Small ONU part (If it came with the part) This is plugged into the back of the home gateway device. You can keep the part inside the home gateway device.    GE-PON<>A SFP-ONU<1>S

Home Gateway with VDSL

NTT Home Gateway + NTT VDSL Modem ① RX-600KI + VDSL宅内装置（VH100-4E<N>）+ 無線LANカード ② RX-500KI + VDSL宅内装置（VH100-4E<N>）
Please return the following NTT equipment
NTT Home Gateway RX-500KI RX-600KI
AC Adapter for Home Gateway
NTT VDSL Modem AC Adapter for VDSL Modem VDSL wire Additional NTT equipment that came with the device
Wireless card (If it came with one) The wireless card is plugged into the top of the home gateway device. Please pull this out and place it in the same bag as the home gateway device.    無線ＬＡＮカード
Small ONU part (If it came with one) This is plugged into the back of the home gateway device. You can keep the part inside the home gateway device.    GE-PON<>A SFP-ONU<1>S

How to use the Return Kit

Click here and follow the instructions

How to return the NTT equipment using the NTT return kit
1) Check the equipment you need to return using the information above
2) Take off the sticker like in the picture to the right
3) Place the sticker on the bag in the blue dotted square
4) Place the equipment in the brown bag
5) Take off the paper and seal the bag
6) Take the bag to one of the following locations: ・Japan Post Office ・Lawson (Hand the parcel to the cashier) ・Ministop (Hand the parcel to the cashier) ※Please make sure that the convenience store accepts Japan Post parcels