I have lost the device or parts (such as the Pocket WiFi, cable, etc., excluding the return envelope). November 07, 2024 07:37 Updated Please contact us immediately for assistance. Related articles How much is the compensation if I lose/break the devices? - Short-term Travel Pocket Wifi The package I received is damaged or has missing parts. My Pocket WiFi is lost/damaged. What should I do? What is the refund policy for Travel SIM? Can I get a refund if I cancel my order? How much does the WiFi insurance cover?