I lost the device or parts (things other than the return envelope, such as Pocket WiFi / Cable etc...) February 24, 2024 08:42 Updated Please contact us immediately. Related articles How much is the compensation if I lose/break the devices? My Pocket WiFi is lost/damaged. What should I do? The package I have received is damaged / has missing parts. How much does the WiFi insurance cover? What is the refund policy? Can I get a refund if I cancel my order?