I lost the device or parts (things other than the return envelope, such as Pocket WiFi / Cable etc...) November 13, 2019 07:01 Updated Follow Please contact us immediately. Related articles How much is the compensation if I lose/break the devices? The package I have received is damaged / has missing parts. I lost the return envelope. How should I return it? I lost my phone. Can I temporary hold the service so that my phone will not be used by someone else? Comments 0 comments Please sign in to leave a comment.