I lost the device or parts (things other than the return envelope, such as Pocket WiFi / Cable etc...) June 29, 2022 09:15 Updated Please contact us immediately. Related articles I lost the return envelope. How should I return it? How much is the compensation if I lose/break the devices? The package I have received is damaged / has missing parts. My Pocket WiFi is lost/damaged. What should I do? How do I return the rental Pocket WiFi?