I lost the device or parts (things other than the return envelope, such as Pocket WiFi / Cable etc...) Customer Support November 13, 2019 07:01 Updated Follow Please contact us immediately. Related articles How much is the compensation if I lose/break the devices? I lost the return envelope. How should I return it? My Pocket WiFi is lost/damaged. What should I do? What is the deposit? Why is it necessary when applying with the Smart Pit payment method? The package I have received is damaged / has missing parts. Comments 0 comments Please sign in to leave a comment.