I lost the device or parts (things other than the return envelope, such as Pocket WiFi / Cable etc...) June 29, 2022 09:15 Updated Please contact us immediately. Related articles I lost the return envelope. How should I return it? How much is the compensation if I lose/break the devices? My Pocket WiFi is lost/damaged. What should I do? The package I have received is damaged / has missing parts. I lost my phone. Can I temporary hold the service so that my phone will not be used by someone else? Comments 0 comments Article is closed for comments.