Do I need to be present at the time of delivery?

Customer Support

It depends on the product and the payment method that you chose.

・Voice+data SIM card (both card payment and SmartPit payment)

・Data Only SIM/ Pocket WiFi (SmartPit payment) :

→ You will need to be present to receive the package.

・Data Only SIM/ Pocket WiFi (Card payment):

→The package can be dropped into your postbox. You do not need to be present to receive it.

※Regarding the SmartPit payment, you need to be present to pay for the initial fee + deposit at the time of delivery.

Sakura Mobile FAQ