The package I received is damaged or has missing parts. November 07, 2024 07:37 Updated Please contact us immediately for assistance. Related articles I have lost the device or parts (such as the Pocket WiFi, cable, etc., excluding the return envelope). What is the refund policy for Travel SIM? Can I get a refund if I cancel my order? Can I use the same SIM card in different devices? I am confused about unlimited data. What does unlimited data service mean? - Travel SIM If I cannot use the device, can I get a refund?