If you are a U.S. Military member signing up for Data Only SIM/Pocket WiFi Plan (Card Payment - Delivery, Counter Pickup) or you are picking up the product at any of the counters listed below:

A photo of your US passport/ID verification document is sufficient for the application. 

If you would like us to ship a Voice+Data SIM card to your address (outside of the base):

Please upload a photo of your US passport and a copy of an official document to prove your Japanese address (e.g. utility bill - water/electricity/gas). 

We do not accept driver licenses issued outside of Japan. 

Please understand that we usually need our customers to upload some kind of document for inspection. However, if you feel uncomfortable uploading it, please contact us.

You may stop by the following offices to pick up the order.
※Pre-order is required for except Shinjuku Office.

・SHINJUKU OFFICE(Near Shinjuku Station) → MAP
　Office hours: Mon-Fri 10:00 – 16:00 (We have shortened our office hours to avoid risks)

・SHIBUYA PICKUP COUNTER (Near SHIBUYA STATION, Inside of WANDER COMPASS SHIBUYA)

   Office hours: Open 7 days a week 10:00 – 20:00

・YOKOSUKA PICKUP COUNTER(Near Yokosuka Central Station) → MAP
　Office hours: Mon, Tue, Thu, Fri 10:00 – 18:00 / Sat 10:00 – 16:00 / Wed, Sun, Federal Holidays Close

・YOKOTA PICKUP COUNTER (Near Fussa Station) → MAP
　Office hours: Open 7 days a week 9:00 – 21:00

・IWAKUNI PICKUP COUNTER (Near Marine Corps Air Station(MCAS) IWAKUNI) → MAP
　Office hours: Thu, Fri 10:00 – 17:00 / Sat 10:00 – 16:00 / Sun, Mon, Tue, Wed, National Holiday(Japan) Close

・SASEBO PICKUP COUNTER (Near from Back Gate)→ MAP
Office hours: Weekdays 9:00 – 17:00 / Sat, Sun, American Holidays Close