For our Pocket WIFI devices:
Our company does its best to provide our customers with large amounts of data which they can comfortably use while in Japan. However, depending on the carrier’s decision, the overuse of mobile communication will affect the usage of other customers and may be deemed as irregular usage. In which case, a limit on the communication speed may be placed for approximately 1 day.
※Currently, the network traffic among all users has increased drastically due to the COVID-19 situation. Therefore, if you are watching videos in high-quality (720p/1080p/etc.) for extended periods of time, downloading a large video game/data files, or video-conferencing/calling for extended periods of time, there may be instances of restriction. If you plan on using the Pocket WIFI devices for such purposes, please contact us.