Depending on the situation of the customer's residence/building, the installation may be carried out by a contractor hired by NTT, or the construction may be carried out by NTT.

For physical installations, it will be necessary to be present, so we will inform you if this is necessary when we contact you to schedule the installation date.

For remote installations, it will not be necessary. The NTT modem and wireless router will be sent to your residence before the remote installation date/time, and you will then set up the device. The remote setup will occur on the specified date and time. We are not able to move the remote installation date earlier even if you receive the devices ahead of time.