① If you are still in Japan:

A pre-paid return envelope was given to you when you received the original package. 

Please make sure to use it to return your item to our collection desk.
If you have lost it, you can purchase a Letter Pack Plus envelope （レターパックプラス - 600 JPY） at a Post Office to return the pocket WiFi and inform us of the tracking number on the envelope.

Pocket WiFi Return Address

The return address is:

Sakura Mobile Return Desk
〒160-0023 Og Inc. Zenken Plaza II 6th Fl. 1-3-13, Nishishinjuku, Shinjuku-ku, Tokyo

In Japanese:

〒160-0023 東京都新宿区西新宿1-3-13 Zenken Plaza II 6F 株式会社Og Sakura Mobile Return Desk

② If you brought it back home outside of Japan:

Please contact us to assist you further.

*If you do not return the items, we will charge the corresponding lost fee.