【The instructions in this FAQ are only applicable to customers who have a Home Wifi Plan】

For fiber customers who have issues with their internet, please visit the following link:

FAQ Link: I'm having speed/stability issues. What can I do? (Fiber Internet)

Suggested Position

If you are having connection issues, or if the signal is not strong enough, you can try using this feature in the Home Wifi Settings Page. The Suggested Postition feature will help the device find a location with better signal reception and potentially, improve your internet speeds & connection. Please follow the steps below:

1. Make sure that you are connected to the Home Wifi's network either through WiFi or ethernet cable.

2. Access the Home Wifi Settings page through the following link: http://192.168.0.1/

※ The password can be found on the underside of the device (see below reference picture)

3. Click/tap on the magnifying glass icon.

4. On the next screen, click/tap on "DETECT NOW" and the Home Wifi device will start testing the signal reception on its current location.

Once the testing is done you will see the results (ranging from Terrible to Perfect). 

5. Please repeat these steps at different locations inside your residence until the result is "Perfect",  "Great" or "Good".

If you still have problems with your connection, please contact us at contact@sakuramobile.jp

※ Make sure to email us from the email linked to your contract.