For current Sakura Fiber Internet customers, it is generally possible to transfer the current internet service to your new residence. Depending on where you will be moving, the process will differ. We recommend letting us know as soon as possible the below information once you have confirmed the move. 

Prior to moving to your new residence

Once you have determined and confirmed where you will be moving to, please let us know, and we will provide information on how to proceed.

We will provide a form to fill out so we have all the information for your new residence.
(Some of the information we require is listed below.)

Depending on the new residence's internet status, the installation may take time due to scheduling, etc.

- Full address for your new residence
- When you leave your old residence
- When you will move into your new residence
- If the new residence is a rental or you are the owner

Fees required for the installation at the new residence

A new installation will be required at your new address. As the installation type and work required depend on the internet equipment available at the location, the installation fees may differ from your previous installation. Rest assured, you will not have to pay the administrative fee again.

After receiving your information

Once we have received your information, we will check your new residence's internet status to determine what plan we can offer you and the installation process.

We will then inform you of the plan, installation fees, and process to continue using your internet service.

Things to note

- Depending on the installation schedule for the new residence, the internet service may begin after you have moved.

- In the event that your internet installation is not able to be performed immediately (or around) when you move into your residence, we will provide you with a rental Pocket WiFi device to use until the installation date.

- Should the new residence not be able to have the internet installed, the service may need to be canceled. 

- You will need to return the current NTT rental device you are using after you move to the new residence. Each NTT device is tied to a specific internet line and contract so you will not be able to use the same equipment at a new address. Please make sure that you will take both your NTT device and wireless router. 

※ IMPORTANT

Regarding the currently used internet devices, please bring the following devices with you to your new residence if:

1) You are moving before your new installation date has been arranged

2) You will be using the same devices at your new residence. If this is the case, we will inform you of this while scheduling the installation for the new residence. 

If the devices need to be returned to NTT, we will inform you of this and how to return the devices to NTT.

ONU and Wireless Router Combination

Home Gateway Device (and wireless card) Users