If your phone device model type is Google Pixel, an additional setting is required, as instructed on the SIM card package you received.
Please refer to the following instructions to make it work:
| Name | ppsim |
| APN | ppsim.jp |
| username | pp@sim |
| password | jpn |
| Authentication type | PAP or CHAP |
| APN Type | default,supl,ia |
If the above does not work, please contact us or send us an email via contact@sakuramobile.jp with the following information:
1. Phone model number
2. The country you purchased the phone from
3. The provider you purchased the phone from
4. Is it a second-hand phone?
5. Screenshots of the APN settings page
