In Japan, consumers are protected by the "Telecommunications Business Regulation(電気通信事業法)".

According to this regulation, consumers have the right to cancel the monthly contract by using the "Initial Stage Contract Cancellation Policy (初期契約解除制度)", which starts the moment you enter into the contract and lasts for 8 days. If the contract start day is day 1, then the final day this policy can be applied is day 8.

Once this early cancellation policy is applied, you can cancel your contract immediately.

However, we cannot provide any refund for the following charges.

1. Initial fees (additional charge will apply if the initial fee is less than the amount needed)
・Contract handling fee: 5,500 JPY
・Installation fee: The amount billed will be the normal installation cost before the discount. In the case of a campaign-applied discount amount, additional charge(s) will be added.

Installations that require dispatch of the installation team (Physical installation): 22,000 JPY
Installations that do not require dispatch of the installation team (Remote installation): 3,300 JPY

※ For weekend and holiday installations: 3,300 JPY
※ Any additional costs which were charged for additional and/or optional installation work will be charged as well. 

2. Usage fee
・Monthly basic fee will be prorated from the contract start date to the canceled date.

3. Change of service provider fee (if issued)
・3,300 JPY

※All fees are TAX included