Before returning the equipment, please remember to submit a Termination Form to terminate your contract.

You can find information regarding terminating your contract on the following FAQ page.

LINK: How can I cancel the service?

Return of the NTT rental devices

Please kindly see the information below and let us know how you wish to return the NTT equipment.

※ Please return the NTT equipment within 1 month from the contract termination date. 

Please make sure to return all the devices. There are 2 options for returning the rental devices.

Option 1. Return devices by using the Return Kit
We will request the telecommunications provider (NTT) to send us a return kit and we will send the return kit to your residence. Please use this return kit to return the devices.
[Note]
- It takes about 1 week after we send the request to NTT
- No delivery fee on your end (The return kit will be prepaid)
- All the return information is written on the delivery slip, so it is convenient for you

Option 2. Return the devices to Sakura Mobile
If you don't have time, our office can return the devices to NTT on your behalf
To do so, please send them to our office
[Note]
- You need to arrange the delivery by yourself
- You need to pay the delivery fee

Return Address:
Japanese
〒160-0023
東京都新宿区西新宿7-10-18 小滝橋パシフィカビル9F
Sakura Mobile Fiber return desk.

English
Sakura Mobile Fiber return desk.
〒160-0023
Otakibashi Pacifica Bldg. 9th Fl
7-10-18 Nishi Shinjuku, Shinjuku, Tokyo