Before returning the equipment, please remember to submit a Termination Form to terminate your contract.

You can find information regarding terminating your contract on the following FAQ page.

To terminate your contract at the end of the current month, you will need to submit the Termination Form by the 25th of the current month.

LINK: How can I cancel the service?

※ The contract end date will always be the last day of the month.

 

Return of the NTT rental devices

Please kindly see the information below and let us know how you wish to return the NTT equipment.

※ Please return the NTT equipment within 1 month from the contract termination date. 

Please make sure to return all the devices. There are 2 options for returning the rental devices.

Option 1. Return devices by using the Return Kit
We will request the telecommunications provider (NTT) to send a return kit to your residence.
Please use this return kit to return the devices.

[Note]
- It takes about 1 week after we send the request to NTT (It could take up to 2 weeks)
- No delivery fee on your end (The return kit will be prepaid)
- All the return information is written on the delivery slip, so it is convenient for you

Option 2. Return the devices to Sakura Mobile
If you don't have time, our office can return the devices to NTT on your behalf
To do so, please send them to our office

[Note]
- You will need to arrange the delivery by yourself
- You will need to pay the delivery fee

- Please provide us with the tracking information for the device

Return Address:
Japanese
〒160-0023
東京都新宿区西新宿7-10-18 小滝橋パシフィカビル9F
Sakura Mobile Fiber return desk.

English
Sakura Mobile Fiber return desk.
〒160-0023
Otakibashi Pacifica Bldg. 9th Fl
7-10-18 Nishi Shinjuku, Shinjuku, Tokyo

※Please DO NOT send the devices by Cash On Delivery (COD/着払い/Chakubarai) to our office
※We will charge you the delivery fee if we receive the device by Cash On Delivery

 

NTT Equipment to Return

Please check your current internet setup and what devices you are currently using. The equipment you need to return will vary depending on how you are currently connected to the internet.

 

※ You do not need to return the TP-Link wireless router. You may keep the router for future use or dispose of it.

 

Please take the Return Kit to one of the following locations

・Japan Post Office
・Lawson (Hand the parcel to the cashier)
・Mini-Stop (Hand the parcel to the cashier)

※Please make sure that the convenience store accepts Japan Post parcels

 

Please view the following to see what needs to be returned to NTT. 

For customers who will receive the Return Kit directly from NTT, the instructions from NTT are in Japanese. A paper will list the devices that need to be returned. Please look below to see what needs to be returned according to the paper you received. 

※Please note that some titles may be different from the titles listed below. You can see what devices need to be returned based on the pictures below.

 

NTT ONU Modem + Wireless Router Setup ① GE-PON< >F GE-PON-ONU タイプ° D<1> ② 光コンセント式　GE-PON-ONU（単体）
Please return the following NTT equipment
NTT ONU Modem
AC Adapter for ONU Modem
Fiber-optic wire

 

NTT VDSL Modem + Wireless Router Setup ① VDSL宅内装置（VH100-4E<N>）
Please return the following NTT equipment
NTT VDSL Modem
AC Adapter for VDSL Modem
VDSL wire
Additional NTT equipment that came with the device

 

NTT Home Gateway Setup (Fiber-optic/光/Hikari) ① GE-PON<>A SFP-ONU<1>S + RX600KI<> + 無線LANカード ② GE-PON<>A SFP-ONU<1>S + RX500KI<>
Please return the following NTT equipment
NTT Home Gateway RX-500KI RX-600KI
AC Adapter for Home Gateway
Fiber-optic wire
Wireless card (If it came with one) The wireless card is plugged into the top of the home gateway device. Please pull this out and place it in the same bag as the home gateway device.    無線ＬＡＮカード
Small ONU part (If it came with the part) This is plugged into the back of the home gateway device. You can keep the part inside the home gateway device.    GE-PON<>A SFP-ONU<1>S

 

NTT Home Gateway Setup (VDSL) ① RX-600KI + VDSL宅内装置（VH100-4E<N>）+ 無線LANカード ② RX-500KI + VDSL宅内装置（VH100-4E<N>）
Please return the following NTT equipment
NTT Home Gateway RX-500KI RX-600KI
AC Adapter for Home Gateway
NTT VDSL Modem AC Adapter for VDSL Modem VDSL wire Additional NTT equipment that came with the device
Wireless card (If it came with one) The wireless card is plugged into the top of the home gateway device. Please pull this out and place it in the same bag as the home gateway device.    無線ＬＡＮカード
Small ONU part (If it came with the part) This is plugged into the back of the home gateway device. You can keep the part inside the home gateway device.    GE-PON<>A SFP-ONU<1>S

 

Returning the NTT Equipment Using the Return Kit

Please follow the instructions below to return the equipment using the NTT Return Kit

How to return the NTT equipment using the NTT return kit
1) Check the equipment you need to return using the information above
2) Take off the sticker like in the picture to the right
3) Place the sticker on the bag in the blue dotted square
4) Place the equipment in the brown bag
5) Take off the paper and seal the bag
6) Take the bag to one of the following locations ・Japan Post Office ・Lawson (Hand the parcel to the cashier) ・Mini-Stop (Hand the parcel to the cashier) ※Please make sure that the convenience store accepts Japan Post parcels