Before returning the equipment, please remember to submit a Termination Form to terminate your contract.
You can find information regarding terminating your contract on the following FAQ page.
To terminate your contract at the end of the current month, you will need to submit the Termination Form by the 25th of the current month.
LINK: How can I cancel the service?
※ The contract end date will always be the last day of the month.
Return of the NTT rental devices
Please kindly see the information below and let us know how you wish to return the NTT equipment.
※ Please return the NTT equipment within 1 month from the contract termination date.
Please make sure to return all the devices. There are 2 options for returning the rental devices.
Option 1. Return devices by using the Return Kit
We will request the telecommunications provider (NTT) to send a return kit to your residence.
Please use this return kit to return the devices.
[Note]
- It takes about 1 week after we send the request to NTT (It could take up to 2 weeks)
- No delivery fee on your end (The return kit will be prepaid)
- All the return information is written on the delivery slip, so it is convenient for you
Option 2. Return the devices to Sakura Mobile
If you don't have time, our office can return the devices to NTT on your behalf
To do so, please send them to our office
[Note]
- You will need to arrange the delivery by yourself
- You will need to pay the delivery fee
- Please provide us with the tracking information for the device
Return Address:
Japanese
〒160-0023
東京都新宿区西新宿7-10-18 小滝橋パシフィカビル9F
Sakura Mobile Fiber return desk.
English
Sakura Mobile Fiber return desk.
〒160-0023
Otakibashi Pacifica Bldg. 9th Fl
7-10-18 Nishi Shinjuku, Shinjuku, Tokyo
※Please DO NOT send the devices by Cash On Delivery (COD/着払い/Chakubarai) to our office
※We will charge you the delivery fee if we receive the device by Cash On Delivery
NTT Equipment to Return
Please check your current internet setup and what devices you are currently using. The equipment you need to return will vary depending on how you are currently connected to the internet.
※ You do not need to return the TP-Link wireless router. You may keep the router for future use or dispose of it.
Please take the Return Kit to one of the following locations
・Japan Post Office
・Lawson (Hand the parcel to the cashier)
・Mini-Stop (Hand the parcel to the cashier)
※Please make sure that the convenience store accepts Japan Post parcels
Please view the following to see what needs to be returned to NTT.
For customers who will receive the Return Kit directly from NTT, the instructions from NTT are in Japanese. A paper will list the devices that need to be returned. Please look below to see what needs to be returned according to the paper you received.
※Please note that some titles may be different from the titles listed below. You can see what devices need to be returned based on the pictures below.
NTT ONU Modem + Wireless Router Setup ① GE-PON< >F GE-PON-ONU タイプ° D<1> ② 光コンセント式 GE-PON-ONU(単体) |
|
Please return the following NTT equipment | |
NTT ONU Modem | |
AC Adapter for ONU Modem | |
Fiber-optic wire |
NTT VDSL Modem + Wireless Router Setup ① VDSL宅内装置(VH100-4E<N>) |
|
Please return the following NTT equipment | |
NTT VDSL Modem | |
AC Adapter for VDSL Modem | |
VDSL wire | |
Additional NTT equipment that came with the device |
NTT Home Gateway Setup (Fiber-optic/光/Hikari) ① GE-PON<>A SFP-ONU<1>S + RX600KI<> + 無線LANカード ② GE-PON<>A SFP-ONU<1>S + RX500KI<> |
|
Please return the following NTT equipment | |
NTT Home Gateway RX-500KIRX-600KI |
|
AC Adapter for Home Gateway | |
Fiber-optic wire | |
Wireless card (If it came with one) The wireless card is plugged into the top of the home gateway device. Please pull this out and place it in the same bag as the home gateway device.
無線LANカード |
|
Small ONU part (If it came with the part) This is plugged into the back of the home gateway device. You can keep the part inside the home gateway device.
GE-PON<>A SFP-ONU<1>S |
NTT Home Gateway Setup (VDSL) ① RX-600KI + VDSL宅内装置(VH100-4E<N>)+ 無線LANカード ② RX-500KI + VDSL宅内装置(VH100-4E<N>) |
|
Please return the following NTT equipment | |
NTT Home Gateway RX-500KI |
|
AC Adapter for Home Gateway | |
NTT VDSL Modem AC Adapter for VDSL Modem VDSL wire Additional NTT equipment that came with the device |
|
Wireless card (If it came with one) The wireless card is plugged into the top of the home gateway device. Please pull this out and place it in the same bag as the home gateway device.
無線LANカード |
|
Small ONU part (If it came with the part) This is plugged into the back of the home gateway device. You can keep the part inside the home gateway device.
GE-PON<>A SFP-ONU<1>S |
Returning the NTT Equipment Using the Return Kit
Please follow the instructions below to return the equipment using the NTT Return Kit
How to return the NTT equipment using the NTT return kit | |
1) Check the equipment you need to return using the information above |
|
2) Take off the sticker like in the picture to the right |
|
3) Place the sticker on the bag in the blue dotted square | |
4) Place the equipment in the brown bag | |
5) Take off the paper and seal the bag | |
6) Take the bag to one of the following locations ・Japan Post Office ※Please make sure that the convenience store accepts Japan Post parcels |