Before returning the equipment, please remember to submit a Termination Form to terminate your contract.
※ This is ONLY for Sakura Fiber Internet customers who have an active contract with us.
You can find information regarding terminating your contract on the following FAQ page.
LINK: How can I cancel the service?
To terminate your contract at the end of the current month, you will need to submit the Termination Form by the 25th of the current month.
※ The contract end date will always be the last day of the month.
※ The NTT equipment must be returned within 1 month from the contract termination date.
How to return the NTT devices (2 options)
Option 1. Return devices by using the Return Kit
We will request NTT to send a return kit to your residence.
・The return kit can take up to between 1 and 2 weeks after we request it from NTT.
・The return kit will be prepaid, meaning you do not have to pay for anything.
・The return information is printed on the delivery slip so you do not need to write anything.
Option 2. Return the devices through Sakura Mobile
If you don't have time, you may send us the devices and we will return the devices to NTT on your behalf.
・The delivery has to be arranged and paid for by yourself.
・The address for our return desk will be emailed to you after we receive your Termination form.
・Once you have shipped the package to our office, please provide us with the tracking information.
※ DO NOT send the devices by Cash On Delivery (COD/着払い/Chakubarai) to our office. We will charge you the delivery fee if we receive the device by Cash On Delivery.
What Items have to be returned?
The items to be returned will depend on your Internet Plan & Installation Type.
※ Please, DO NOT return the TP-Link wireless router. Feel free to keep it or dispose of it.
Please click on your corresponding Internet Plan below to see what items have to be returned:
Fiber Optic(ONU)
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NTT ONU Modem + Wireless Router Setup ① GE-PON< >F GE-PON-ONU タイプ° D<1> ② 光コンセント式 GE-PON-ONU（単体） |
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| Please return the following NTT equipment | |
| NTT ONU Modem | |
| AC Adapter for ONU Modem | |
| Fiber-optic wire | |
VDSL(ONU)
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NTT VDSL Modem + Wireless Router Setup ① VDSL宅内装置（VH100-4E<N>） |
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| Please return the following NTT equipment | |
| NTT VDSL Modem | |
| AC Adapter for VDSL Modem | |
| VDSL wire | |
| Additional NTT equipment that came with the device | |
How to use the Return Kit
Please click here and follow the instructions to return the equipment using the NTT Return Kit
| How to return the NTT equipment using the NTT return kit | |
| 1) Check the equipment you need to return using the information above |
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2) Take off the sticker like in the picture to the right |
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| 3) Place the sticker on the bag in the blue dotted square | |
| 4) Place the equipment in the brown bag | |
| 5) Take off the paper and seal the bag | |
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6) Take the bag to one of the following locations: ・Japan Post Office ※Please make sure that the convenience store accepts Japan Post parcels |
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