Returning the rental Pocket WiFi device 

(Please post within 5 days after the installation has been completed, if the installation has been canceled, or if you wish to cancel the home internet application process.)

Please place the device and its accessories into the black pouch. Place the black pouch in the blue envelope and seal the blue Letterpack envelope. The Letterpack envelope is prepaid, so you do not have to worry about paying anything.

Please place the envelope in a Japan Post post box similar to the one below, or you can drop off the envelope at the Japan Post Office. In addition, some convenience stores have Japan Post postboxes where you can drop the package off.

If you no longer have the Letter Pack envelope

You can purchase one (a Red Letter Pack envelope) from the Japan Post Office.

Please make sure to let us know the tracking number (circled in red) and when you drop the envelope off in the post box.

Our address:

Og inc (Sakura Mobile)
Otakibashi Pacifica Bld. 9th Fl.
7-10-18, Nishishinjuku,
Shinjuku-ku, Tokyo, Japan
160-0023​

Please make sure to write your name and address on the envelope so that we can identify it when it arrives.

※If the rental pocket WiFi is returned to us in another delivery method that requires payment on delivery (ie. our company needs to pay for the delivery upon return to our office), we will charge the amount minus the letter pack envelope amount. Please purchase a RED letter pack envelope to avoid this.

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