※For Leopalace residences (Or Leopalace affiliated residences)
By reading the following and agreeing to the installation, you are confirming that you acknowledge the following details regarding installations at Leopalace residences and agree to the installation conditions.
※ Please note that you are responsible for any additional conditions listed in your contract regarding internet installations. Please refer to your contract for more details about returning the residence to original condition, etc.
As this type of installation for the fiber-optic internet requires physical installation, there is a chance that physical modification may be necessary. In the case of Leopalace residences, Leopalace has a condition that holes, drills, and other physical modifications like these are not allowed. There are also cases where Leopalace does not allow any outside internet providers to perform internet installations at certain residences.
・The installation team will determine the method for the route check and installation. (Before/on the day of the installation)
・If any modifications are needed, the installation team will notify us if any of these modifications are necessary
・We will halt the installation and determine the options on how to proceed while notifying and consulting with the customer.
※After the order has been submitted, a basic check will be performed by NTT/installation company prior to the route check and installation date. There is a possibility that the Leopalace residence may not have any installations performed. If this is the case, they will contact us to notify us that the installation cannot proceed and we will notify you as soon as possible. If we do not hear from NTT/installation company before the installation date, then the route check and installation will proceed on the scheduled date.
Please note that there is a possibility that the installation may be delayed or canceled depending on the situation of the residence and the decision of the installation team.
If the installation is canceled, rest assured, that you will not be charged for the unsuccessful installation.
Leopalace FAQ pages regarding the installation of other internet services
The Japanese page has a little bit more details
If you have any inquiries about your specific residence, please use the inquiry form found in the Leopalace link above.
We ask for your understanding and cooperation regarding this.