General Inquiry

• What is eSIM?
• Travel eSIM or travel physical SIM?
• Is the eSIM unlimited data?
• How much data do I need?
• Is my device compatible with your eSIM?
• How do I check if my device is locked or SIM-free?

See all 8 articles

Application for Travel eSIM

• When does my rental period starts?
• When do I Install / Activate the eSIM?
• What are the things I have to do before I arrive in Japan?
• When should I order?

Pick up / Return

• I have not received the QR code after I completed. What should I do?
• How can I receive my eSIM?

Initial Setting

• Can I install the eSIM outside of Japan?
• How do I take screenshot for trouble shooting (Others)
• How do I take screenshot for trouble shooting (Google Pixel)
• How do I take screenshot for trouble shooting (Samsung)
• How do I take screenshot for trouble shooting (iPhone)
• Where do I find / do the APN setting. (Android)

See all 14 articles

Network / Coverage

• I will visit OOOOO. How is the coverage?
• What is the actual speed?
• Can I use VPN? (PPTP, OpenVPN, L2TP/IPsec)
• Can I use the eSIM outside Japan?

Travel eSIM Management

• How do I manage my travel eSIM?
• Why do I have a slow speed?
• How do I check the remaining data I have left?
• How do I extend my usage period?
• How can I TopUp / add more data?

Lost / Damage

• I have accidentally deleted the eSIM. What should I do now?

Payment / Cancellation

• What is the eSIM Compatibility Insurance and How Does It Work?
• My device does not support eSIM function. Can I get a refund?
• My device is locked. Can I get a refund?
• Can I cancel my order?