General Inquiry

• [Travel SIM Card/eSIM/Pocket WiFi] Is there a promo code I can use?
• How do I check if my device is locked or SIM-free?
• [Travel eSIM] Can I make phone calls or send SMS?
• [Travel eSIM] Is 5G Network available?
• [Travel eSIM] Can I request the multiple travel eSIMs to be sent to different emails?
• [Travel eSIM] Is the Travel eSIM unlimited data?

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Application for Travel eSIM

• [Travel eSIM] When does my Travel eSIM usage period start and end?
• [Travel eSIM] When do I Install / Activate the Travel eSIM?
• [Travel eSIM] When should I order my Travel eSIM?
• [Travel eSIM] How should I prepare the eSIM before I arrive in Japan?

Pick up / Return

• [Travel eSIM] I have not received the eSIM QR code after I ordered. What should I do?
• [Travel eSIM] How can I receive my travel eSIM?

Initial Setting/trouble shooting

• How do I scan the Travel eSIM QR code?
• [Travel eSIM] Can I install the Travel eSIM outside of Japan?
• I can not find the "eSIM" function to scan the Travel eSIM QR code.
• I cannot scan the Travel eSIM QR code. What are the alternative ways?
• [Travel eSIM] Can I use tethering / Hotspot / Internet Sharing?
• [Travel eSIM] How do I check if I have successfully installed my eSIM or not?

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Network / Coverage

• [Travel eSIM] Can I use the travel eSIM outside Japan?
• I will visit OOOOO. How is the coverage? - Travel eSIM
• What are the actual speeds of the Travel eSIM?
• Can I use VPN? (PPTP, OpenVPN, L2TP/IPsec) with the Travel eSIM?

Travel eSIM Management

• [Travel eSIM] How do I manage my travel eSIM?
• [Travel eSIM] How do I check the remaining data on the Travel eSIM?
• [Travel eSIM] How do I extend my usage period for the Travel eSIM?
• [Travel eSIM] How can I TopUp / add more data to the Travel eSIM?
• [Travel eSIM] Why do I have slow speeds?

Lost / Damage

• [Travel eSIM] I have accidentally deleted the travel eSIM. What should I do now?

Payment / Cancellation

• [Travel eSIM] Can I cancel my travel eSIM order?
• [Travel eSIM] My device does not support the travel eSIM. Can I get a refund?
• [Travel eSIM] What is the Travel eSIM Compatibility Insurance and how does it work?
• [Travel eSIM] My device is locked. Can I get a refund?