General Inquiry

• What are the actual speeds of the Travel WiFi?
• [Travel Pocket WiFi] How big is the pocket WiFi?
• Can the travel pocket WiFi be used outside of Japan?
• [Travel Pocket WiFi] How do I know if my phone is compatible with the WiFi?

Application for Travel WiFi

• [Travel Pocket WiFi] When should I order a Travel Pocket WiFi?
• [Travel Pocket WiFi] Is there any extra charge for airport pickup for Travel Pocket WiFi?

Shipping / Pick up / Return

• [Travel Pocket WiFi] When will my order be shipped?
• [Travel SIM Card / Pocket WiFi] Can I pick up at the airport?
• [Travel Pocket WiFi] How can I return the Travel Pocket WiFi?
• [Travel Pocket WiFi] When will my package be delivered to my pickup location?
• [Travel Pocket WiFi] Can I track my order for the Pocket Wifi shipping?
• [Travel Pocket WiFi] I will be using AirBnB / Vacation Rentals / Similar Service. Can I receive my order?

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Initial Setting for Travel WiFi

• [Travel Pocket WiFi] Can I remove the SIM card from the Pocket WiFi?
• [Travel Pocket WiFi] My schedule has been changed, do you accept early returns?
• [Travel Pocket WiFi] How long does the battery last?
• [Travel Pocket WiFi] Does the pocket WiFi come with a SIM card?
• [Travel Pocket WiFi] How many devices can connect simultaneously?
• [Travel Pocket WiFi] Can it be used outside of Japan?

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Network / Coverage

• [Travel Pocket WiFi] I will visit XXXX. How is the coverage of the travel pocket Wifi?
• [Travel Pocket WiFi] Can I get a global IP for Travel Pocket Wifi?
• Can I use VPN?(PPTP, OpenVPN, L2TP/IPsec) with the Travel WiFi

Travel WiFi Management

• [Travel Pocket WiFi] I am confused about unlimited data. What does unlimited data service mean
• [Travel Pocket WiFi] How do I extend my rental period for the travel WiFi?
• How do I Top Up?
• [Travel Pocket WiFi] How do I check my data usage?
• [Travel Pocket WiFi] I can not make / receive calls

Lost / Damage

• [Travel Pocket WiFi] I lost the device or parts (things other than the return envelope, such as Pocket WiFi / Cable etc...)
• [Travel Pocket WiFi] The rental pocket WiFi device package I have received is damaged / has missing parts.
• [Travel Pocket WiFi] How much is the compensation if I lose/break the devices?

Payment / Cancellation

• What is the refund policy for Travel Pocket WiFi? Can I get a refund if I cancel my order?
• [Travel Pocket WiFi] If I cannot use the device, can I get a refund?
• Is it tax free? / Can I get a tax refund?