TRAVEL WIFI
For Travelers & Visitors in Japan
General Inquiry
Application for Travel WiFi
Shipping / Pick up / Return
- How can I return the Short-term Travel Pocket WiFi?
- When will my package be delivered to my pickup location? - Short-term Travel Pocket Wifi
- Can I track my order for the Pocket Wifi shipping? - Short-term Travel Pocket Wifi
- When will my order be shipped? - Short-term Pocket Wifi
- I will be using AirBnB / Vacation Rentals / Similar Service. Can I receive my order? - Short-term Travel Pocket Wifi
- How do I receive my pocket Wifi order(s) at my hotel? - Short-term Travel Pocket Wifi
Initial Setting for Travel WiFi
- [Travel Pocket WiFi] Can I remove the SIM card from the Pocket WiFi?
- [Travel Pocket WiFi] My schedule has been changed, do you accept early returns?
- [Travel Pocket WiFi] Can it be used outside of Japan?
- [Travel Pocket WiFi] Do I need to purchase SIM card separately?
- [Travel Pocket WiFi] Are there any settings required for the Pocket WiFi?
- [Travel Pocket WiFi] How do I charge the travel WiFi?
Network / Coverage
Travel WiFi Management
Lost / Damage
- [Travel Pocket WiFi] I lost the device or parts (things other than the return envelope, such as Pocket WiFi / Cable etc...)
- [Travel Pocket WiFi] The rental pocket WiFi device package I have received is damaged / has missing parts.
- [Travel Pocket WiFi] How much is the compensation if I lose/break the devices?