LONG TERM eSIM
Monthly Plans For Long-Term Users in Japan
General Inquiry
- What are the differences between a long-term eSIM and a long-term physical SIM?
- Can I get a test eSIM?
- Can I use your long-term eSIM on my device?
- How do I know if my phone is unlocked / SIM-free and supports the eSIM function?
- Can I use my eSIM on multiple devices at the same time?
- Can I use both your eSIM and my original (e)SIM at the same time?
Application for Long Term eSIM
Pick up / Return
Initial Setting
- eSIM installation trouble shooting (Long term contract)
- I have checked everything on FAQ, but my long-term eSIM does not work.
- I have installed the long-term eSIM, but I can not use the eSIM (Android)
- I have installed the long-term eSIM, but I can not use the eSIM (iPhone)
- How do I install the eSIM?
- How do I do APN setting?
Network / Coverage
Long Term eSIM Management
- Will the unused data be rolled over?
- If I run out of my monthly data amount, what will happen?
- How do I Top Up more data on my monthly Voice+Data/Data Only eSIM?
- How do I check my data/call usage?
- How do I change my eSIM monthly plan?
- How to suspend your Voice+Data eSIM Plan (for Credit Card users only)
Lost / Damage
Payment / Cancellation
- Do you require minimum length of contract?
- When is the initial fee charged?
- When is the monthly fee charged?
- Why am I charged more than I thought?
- How do I change payment method?
- What kind of payment methods are available?