General Inquiry

• What are the differences between a monthly eSIM and a monthly physical SIM?
• How do I know if my phone is unlocked / SIM-free and supports the eSIM function?
• I am a Travel VISA holder (permit less than 90 days of stay), can I subscribe monthly contracts?
• Can I use your monthly eSIM on my device?
• [Monthly eSIM] Can I use both your eSIM and my original (e)SIM at the same time?
• Can I use my eSIM on multiple devices at the same time?

See all 8 articles

Application for Monthly eSIM

• Can I apply for the service from overseas?
• I want to use Sakura Mobile Monthly eSIM while keeping my current phone number from my current provider. How can I proceed?
• Monthly eSIM application trouble shooting
• I am a minor. Can I apply for the service?

Pick up / Return

• How do I receive my monthly Voice + Data eSIM?
• How do I receive my monthly Data Only eSIM?
• Can I go to your office and make a contract?
• Why do I have to choose a pickup location for monthly Voice+Data eSIM on my application process?
• I have not received the monthly eSIM. How do I check the order status?

Initial Setting

• Monthly eSIM installation trouble shooting
• Where do I find the Access Code for my monthly eSIM?
• [Monthly eSIM] Where do I enter EID number?
• When can I install or activate the monthly eSIM?
• I have checked everything on FAQ, but my monthly eSIM does not work.
• Where do I find the EID number on my phone?

See all 13 articles

Network / Coverage

• [Monthly SIM card/eSIM] Can I use the service outside Japan?
• How is the coverage of the monthly eSIM where I will stay / live?
• [Monthly SIM card/eSIM] How do I check if my device support 5G or not?
• [Monthly SIM card/eSIM] How can I use the 5G network option?

Monthly eSIM Management

• [Monthly SIM card/eSIM] How do I check my data/call usage?
• How do I Top Up more data on my monthly Voice+Data/Data Only eSIM?
• [Monthly SIM card/eSIM] Will the unused data be rolled over?
• [Monthly eSIM] I want to use my eSIM on a new device
• [Monthly SIM card/eSIM] If I run out of my monthly data amount, what will happen?
• How do I change my monthly eSIM plan?

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Lost / Damage

• I accidentally deleted my Sakura Mobile monthly eSIM. How can I reissue it?
• I lost/broke my device/phone. How can I reissue the monthly eSIM installed in it?

Payment / Cancellation

• [Monthly eSIM] How do I check my monthly bill?
• How do I terminate/cancel my monthly eSIM contract?
• [Monthly SIM card/eSIM/pocket WiFi] How Can I Check the Smartpit Number on [Sakura Mobile My Page] ?
• [Monthly SIM card/eSIM/pocket WiFi] Do you require minimum length of contract?
• I do not have a Japanese credit card. Can I use my credit card issued in my country?
• [Monthly SIM card/eSIM/pocket WiFi] When is the initial fee charged?

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Point System

• How can I earn points?
• How to exchange points with gift cards, etc...
• How do I check my points?
• New Give 3,000, Get 3,000 Campaign