LONG TERM WiFi
Monthly Plans For Long-Term Users in Japan
General Inquiry
- Do you sell phones or provide a plan that goes with a new device?
- Can I get a test SIM card?
- I want to pick it up at airports. What documents do I need?
- I am a U.S. Military member, what documents are needed for sign up?
- I am a Short-Term VISA holder (permit less than 90 days of stay), can I subscribe monthly contracts?
- Can you send the item to a place of my choice?
Application for Long Term WiFi
Pick up / Return
- How can I return the long-term pocket WiFi?
- How to check the shipping status (Japan Post Office)
- How to check the shipping status (Sagawa Shipping)
- I have not received the SIM/WiFi. How to I check the order status?
- Can I go to your office and make a contract?
- How long does it take for the items to arrive?
Network / Coverage
Long Term WiFi Management
Lost / Damage
Payment / Cancellation
- How do I terminate/cancel my long-term pocket WiFi contract?
- Can I cancel right after the contract start?
- [Long-term Pocket WiFi] How do I change payment method?
- [Long-term Pocket WiFi] How do I change payment from Smart Pit to Credit card?
- How Do I Check the Credit/Debit Card Information Registered?
- [Long-term Pocket WiFi] How do I check my monthly bill?