General Inquiry

• Do you sell phones or provide a plan that goes with a new device?
• Can I get a test SIM card?
• I want to pick it up at airports. What documents do I need?
• I am a U.S. Military member, what documents are needed for sign up?
• I am a Travel VISA holder (permit less than 90 days of stay), can I subscribe monthly contracts?
• Can you send the item to a place of my choice?

Application for Monthly WiFi

• [Monthly Pocket WiFi] What documents do I need for sign up? (Smart Pit card payment)
• [Monthly Pocket WiFi] What documents do I need for signing up? (Credit card payment)
• I am a minor. Can I apply to the service?
• Can I apply the service from overseas?

Pick up / Return

• How can I return the monthly pocket WiFi?
• How to check the shipping status (Japan Post Office)
• How to check the shipping status (Sagawa Shipping)
• I have not received the SIM/WiFi. How to I check the order status?
• Can I go to your office and make a contract?
• How long does it take for the items to arrive?

See all 7 articles

Network / Coverage

• Can I use the service outside Japan?
• [Monthly Pocket WiFi Plan] Fair Usage Policy (FUP) for Unlimited Plan [UQ WIMAX Pocket WiFi]

Monthly WiFi Management

• How do I get to my "Manage Plan" page?
• [Monthly Pocket WiFi] How do I change my Pocket WIFI plan?

Lost / Damage

• How much is the compensation if I lose/break the devices?

Payment / Cancellation

• How do I terminate/cancel my monthly pocket WiFi contract?
• Can I cancel right after the contract start?
• [Monthly Pocket WiFi] How do I change payment method?
• [Monthly Pocket WiFi] How do I change payment from Smart Pit to Credit card?
• How Do I Check the Credit/Debit Card Information Registered?
• [Monthly Pocket WiFi] How do I check my monthly bill?

See all 22 articles

Point System

• New Give 3,000, Get 3,000 Campaign
• How can I earn points?
• How to exchange points with gift cards, etc...
• How do I check my points?