FOR TRAVEL SIM / WIFI
Plans for Travelers & Visitors in Japan
DELIVERY
- Do you do international shipping?
- Can you deliver to a residence / AirBnb / my friend's house in Japan?
- When should I order?
- Is expedited shipping available?
- Can I pick up at the airport?
- Do you accept cash on pick up?
RETURN (ONLY for WIF)
Airport Pick up / Return
- If I missed my package at the airport, can you forward the package to my hotel / accommodations?
- Do you accept cash on pick up at airport post office?
- Can I pick up your products at the airport tonight / tomorrow?
- Where can I return the product at airport?
- Where can I pick up the order at the airport?
- What do I need to pick up my order at the airport?
Billing / Payments
Coverage Area / Network related
SIM Card
- I can not make / receive calls (Travel SIM/WiFi)
- I did the setup as instructed, but I can not use internet
- Can the SIM card be used outside of Japan?
- Can I use the same SIM card in different devices?
- What SIM sizes are available? / Is nano SIM card available?
- Do I need to install APN profile in my iPhone?
Pocket WiFi related
- Can I take out the SIM card from Pocket WiFi?
- Can it be used outside of Japan?
- Do I need to purchase SIM card separately?
- Are there any settings required for the Pocket WiFi?
- How do I charge the device?
- How long does the battery last?