FOR TRAVEL SIM / WIFI
Plans for Travelers & Visitors in Japan
- Do you do international shipping?
- Can you deliver to a residence / AirBnb / my friend's house in Japan?
- When should I order?
- Is expedited shipping available?
- Can I pick up at the airport?
- How do I receive the package at my hotel?
RETURN (ONLY for WIFI)
Airport Pick up / Return
Billing / Payments
Coverage Area / Network related
- The SIM card does not work, how do I fix it (Travel SIM card)
- I can not make / receive calls (Travel SIM/WiFi)
- I did the setup as instructed, but I can not use internet
- Can the SIM card be used outside of Japan?
- Can I use the same SIM card in different devices?
- What SIM sizes are available? / Is nano SIM card available?
Pocket WiFi related
- Can I take out the SIM card from Pocket WiFi?
- Can it be used outside of Japan?
- Do I need to purchase SIM card separately?
- Are there any settings required for the Pocket WiFi?
- How do I charge the device?
- How long does the battery last?