DELIVERY

• Do you ship overseas?
• Do you deliver to a residence / my friend's house in Japan?
• When should I order?
• Is expedited shipping available?
• Can I pick it up at the airport?
• Do you accept cash on pick up?

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RETURN (ONLY for WIF)

• If I forgot to return the devices before leaving Japan, what should I do?
• If I lose the return envelope, how should I return it?
• Is it easy to find a postbox?
• Do I pay for postage when I return?
• Can I return it at the airport?

Airport Pick up / Return

• If I missed my package at the airport, can you forward the package to my hotel / accommodations?
• Do you accept cash on pick up at airport post office?
• Can I pick up your products at the airport tonight / tomorrow?
• Where can I return at airport?
• Where can I pick up it at the airport?
• What do I need in order to pick it up at the airport?

Billing / Payments

• If I am not able to use the device. Is it refundable?
• Can I rent for a Single day?
• Is it tax free? / Can I get V.A.T refund?
• How do I make payments? Can I pay with cash on delivery?

Coverage Area / Network related

• Can I use VPN?(PPTP,OpenVPN,L2TP/IPsec)
• Can I get a global IP?
• How many Data amount do I need?
• I am confused about unlimited data. What does unlimited data service mean?
• What is the actual speed?
• I will visit to OOOOO. How is the coverage?

SIM Card

• Can it be used outside of Japan?
• Can I use the same SIM card in different devices?
• What SIM sizes are available? / Is nano SIM card available?
• Do I need to install APN profile in my iPhone?
• How do I set APN on my device?
• What is APN?

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Pocket WiFi

• Can it be used outside of Japan?
• Do I need to purchase SIM card separately?
• Is there any settings required for the Pocket WiFi?
• How do I charge the device?
• How long does the battery last?
• How many devices can connect simultaneously?

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Rental Extensions / Top up

• My schedule has been changed, do you accept early returns?
• How do I check my data usage? (travel SIM/WiFi)
• How do I Top Up? (Travel SIM/WiFi)
• How do I extend my rental?

SIM Card related / setting

• I can not make / receive calls (Travel SIM/WiFi)
• I did setup as instructed, but I can not use internet
• How do I setup my SIM card?

Pocket WiFi related

• How long does the battery last?
• How many devices can connect simultaneously?
• Can I take out the SIM card from Pocket WiFi?

Loss / Damages

• How much is the compensation if I lose/break devices.
• The package I have received is damaged / has missing parts.
• I lost the device or parts (things other than the return envelope, such as Pocket WiFi / Cable etc...)
• I lost the return envelope. How should I return it?