DELIVERY

• Do you do international shipping?
• Can you deliver to a residence / AirBnb / my friend's house in Japan?
• When should I order?
• Is expedited shipping available?
• Can I pick up at the airport?
• How do I receive the package at my hotel?

See all 14 articles

RETURN (ONLY for WIFI)

• If I forgot to return the devices before leaving Japan, what should I do?
• If I lose the return envelope, how should I return it?
• Is it easy to find a postbox?
• Do I pay for postage when I return?
• Can I return the items at the airport?
• Can I return the items at Shinjuku Office?

Airport Pick up / Return

• If I missed my package at the airport, can you forward the package to my hotel / accommodations?
• Can I pick up your products at the airport tonight / tomorrow?
• Where can I return the product at airport?
• Where can I pick up the order at the airport?
• What do I need to pick up my order at the airport?

Billing / Payments

• What is the refund policy? Can I get a refund if I cancel my order?
• If I cannot use the device, can I get a refund?
• Can I rent for only one day?
• Is it tax free? / Can I get a tax refund?

Coverage Area / Network related

• Can I use VPN?(PPTP, OpenVPN, L2TP/IPsec)
• Can I get a global IP?
• How much data do I need?
• I am confused about unlimited data. What does unlimited data service mean?
• What is the actual speed?
• I will visit OOOOO. How is the coverage?

SIM Card

• The SIM card does not work, how do I fix it (Travel SIM card)
• I can not make / receive calls (Travel SIM/WiFi)
• I did the setup as instructed, but I can not use internet
• Can the SIM card be used outside of Japan?
• Can I use the same SIM card in different devices?
• What SIM sizes are available? / Is nano SIM card available?

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Pocket WiFi related

• Can I take out the SIM card from Pocket WiFi?
• Can it be used outside of Japan?
• Do I need to purchase SIM card separately?
• Are there any settings required for the Pocket WiFi?
• How do I charge the device?
• How long does the battery last?

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Rental Extensions / Top up

• My schedule has been changed, do you accept early returns?
• How do I check my data usage? (travel SIM/WiFi)
• How do I Top Up? (Travel SIM/WiFi)
• How do I extend my rental?

Loss / Damages

• How much is the compensation if I lose/break the devices?
• The package I have received is damaged / has missing parts.
• I lost the device or parts (things other than the return envelope, such as Pocket WiFi / Cable etc...)
• I lost the return envelope. How should I return it?