TRAVEL PHYSICAL SIM
Plans for Travelers & Visitors in Japan
General Inquiry
- [Travel and Monthly] Is there a promo code I can use?
- [Travel and Monthly SIM card / eSIM / Pocket WiFi] Do your products/services have any student discount offers?
- [Travel SIM/eSIM/Pocket Wifi] Which apps/service can I use?
- How do I know if my phone is unlocked or SIM-free?
- [Travel] I want a product without FUP restrictions.
- Can the travel SIM card be used outside of Japan?
Application for Travel Physical SIM
Shipping / Pick up
- Can I directly buy travel SIM cards/eSIMs/WiFi at the airport counter?
- If I missed my package at the airport, can you forward the package to my hotel / accommodations?
- [Travel SIM Card] Can I pick up at the airport?
- [Travel Physical SIM Card] When will my order be shipped?
- Where can I pick up the order at the airport?
- What do I need to pick up my order at the airport?
Initial Setting/trouble shooting for Travel SIM
- Is my device compatible with the travel SIM card?
- Can I use my device?
- [Travel SIM card/eSIM] Can I use iMessage or SMS?
- Can I use tethering / Hotspot / Internet Sharing with the travel SIM?
- [Travel SIM Card] Are there any settings required to use the SIM card?
- Can I make phone calls with the Travel SIM?
Network / Coverage
Travel Physical SIM Management
- I can not make / receive calls
- [Travel SIM Card] How do I check my data usage?
- How do I Top Up?
- How do I extend my rental period for the travel SIM?
- [Travel SIM Card] Can I use the same SIM card in different devices?
- [Travel SIM Card/Travel eSIM] I am confused about unlimited data. What does unlimited data service mean?