General Inquiry

• Can the SIM card be used outside of Japan?
• What SIM sizes are available? / Is nano SIM card available?
• How do I know if my phone is unlocked or SIM free?
• What is the actual speed?

Application for Travel Physical SIM

• When should I order?
• Do you accept cash on pick up?
• Is there any extra charge for airport pickup?

Shipping / Pick up

• If I missed my package at the airport, can you forward the package to my hotel / accommodations?
• Where can I pick up the order at the airport?
• What do I need to pick up my order at the airport?
• Do you do international shipping?
• Can you deliver to a residence / AirBnb / my friend's house in Japan?
• Is expedited shipping available?

See all 12 articles

Initial Setting for Travel SIM

• The SIM card does not work, how do I fix it (Travel SIM card)
• I did the setup as instructed, but I can not use internet
• Do I need to install APN profile in my iPhone?
• How do I set APN on my device?
• What is APN?
• Are there any settings required to use the SIM card?

See all 17 articles

Network / Coverage

• Can I use VPN?(PPTP, OpenVPN, L2TP/IPsec)
• Can I get a global IP?
• I will visit OOOOO. How is the coverage?

Travel Physical SIM Management

• I can not make / receive calls
• How do I check my data usage?
• How do I Top Up?
• How do I extend my rental period?
• Can I use the same SIM card in different devices?
• I am confused about unlimited data. What does unlimited data service mean?

Lost / Damage

• The package I have received is damaged / has missing parts.
• I lost the device or parts (things other than the return envelope, such as Pocket WiFi / Cable etc...)

Payment / Cancellation

• What is the refund policy? Can I get a refund if I cancel my order?
• If I cannot use the device, can I get a refund?
• Is it tax free? / Can I get a tax refund?