FOR LONG TERM SIM / WIFI
Monthly Plans For Long-Term Users in Japan
Application to the service
- What do you mean by prorate? Is the first month prorated?
- Can I apply the service from overseas?
- I am a minor. Can I apply to the service?
- Do I need to be present at the time of delivery?
- When does it arrive?
- Can you send the item to a place of my choice?
Switching into Sakura Mobile
Device related
- I have PS VITA 3G/WiFi. Is it compatible?
- I have a Blackberry model OOOOOO. Is it compatible?
- I have Galaxy / Xiaomi / Nexus / Xperia / Or other Android device Model OOOOO. Is it compatible?
- I have iPad model OOOOOO. Is it compatible?
- I have iPhone model OOOOOO. Is it compatible?
- Can I test my device?
Initial Settings
Voice service
Data service
- Can I use internet outside Japan / in my home country?
- Can I use tethering / Hotspot / Internet Sharing ?
- Can I add / Top Up Data in the middle of a month if I used all the Data allowance?
- When data allowance will be added?
- What happens if I do not use all of my data allowance. Will the unused data allowance be carryovered?
- What is a Data allowance ?
Network / Coverage
Check your usage
Billing / Payments
- How do I change payment from Credit card to Smart Pit card (paying cash at the convenience store)
- How do I clear the unpaid bill on the Portal site after the due date (Credit Card)
- How Can I Check the Smartpit Card Number on the Portal site?
- How do I Update My Credit/Debit Card Information?
- What is Smart Pit Card?
- How to use Smart Pit at convenience store (Family Mart)
Changes in your service plan
Trouble Shooting
Cancellation
- How do I terminate/cancel my SIM card contract?
- How do I terminate/cancel my Pocket WIFI plan?
- I want to request an MNP (For Credit card/Smart Pit payment)
- Are there any fees for issuing MNP?
- If I terminate in the middle of the month, will the monthly fee be prorated?
- Do I need to return SIM card upon termination?