Application to the service

• What do you mean by prorate? Is the first month prorated?
• Can I apply the service from overseas?
• I am a minor. Can I apply to the service?
• Do I need to be present at the time of delivery?
• How long does it take for the items to arrive?
• Can you send the item to a place of my choice?

See all 13 articles

Switching into Sakura Mobile

• I want to switch to Sakura Mobile. What will be the end date of my current contract?
• When should I request MNP to my carrier?
• What is MNP?
• I am currently subscribing retail plans from Docomo / Softbank / AU. Can I move my phone number to Sakura Mobile?

Device related

• I have PS VITA 3G/WiFi. Is it compatible?
• I have a Blackberry model OOOOOO. Is it compatible?
• I have Galaxy / Xiaomi / Nexus / Xperia / Or other Android device Model OOOOO. Is it compatible?
• I have iPad model OOOOOO. Is it compatible?
• I have iPhone model OOOOOO. Is it compatible?
• Can I get a test SIM card?

See all 9 articles

Initial Settings

• How do I log in to [Sakura Mobile My Page] for the first time?
• How do I log in to Sakura Mobile My Page ?
• What do I need to do when I receive SIM card?
• What do I need to do when I receive WiFi device?
• I can not use SIM. What Should I do?

Voice service

• Domestic numbers that "discounted rate" does not apply
• Can I send international SMS?
• Can I use SMS/MMS?
• Can I use Voice Mail if I Have Voice+data sim Card?
• Can I make international calls?
• What is Sakura691?

See all 7 articles

Data service

• I am using a 100 GB pocket WiFi and I need to top up more data this month. What do I do?
• What will happen after I use all of my SIM's high-speed data? (Long-term SIM card)
• How do I Top Up more data on my monthly Voice+Data/Data Only SIM card?
• Can I use internet outside of Japan / in my home country?
• Can I use tethering / Hotspot / Internet Sharing ?
• When will new data be allocated?

See all 8 articles

Network / Coverage

• Fair Usage Policy (FUP) for Unlimited Plan
• I want to know your coverage area

Check your usage

• How do I get to my "Manage Plan" page?
• How do I check my data/call usage?

Billing / Payments

• How Do I Check the Credit/Debit Card Information Registered?
• How do I check my bill?
• What kind of payment methods are available?
• I do not have a Japanese credit card. Can I use my credit card issued in my country?
• Do you accept debit cards?
• How do I Update My Credit/Debit Card Information?

See all 17 articles

Changes in your service plan

• How To Suspend Your Voice+Data Sim card Plan (For Credit Card Users Only)
• How do I change my SIM card plan?
• How do I change my Pocket WIFI plan?
• Can I switch SIM card size?
• Can I switch my Data ONLY plan to Voice + Data plan?

Trouble Shooting

• How do I do age verification for my LINE account?
• How Do I Connect My Device to the UQ WiMAX WiFi?
• My Pocket WiFi is lost/damaged. What should I do?
• My SIM is damaged. Can I get a replacement?
• I lost my phone. Can I temporary hold the service so that my phone will not be used by someone else?

Cancellation

• How do I terminate/cancel my SIM card contract?
• How do I terminate/cancel my Pocket WIFI plan?
• I want to request an MNP (For Credit card/Smart Pit payment)
• Are there any fees for issuing MNP?
• If I terminate in the middle of the month, will the monthly fee be prorated?
• Do I need to return SIM card upon termination?

See all 7 articles

Other questions

• How much does the WiFi insurance cover?
• New Give 3,000, Get 3,000 Campaign
• 【Ended】“Give ¥3000, Get ¥3000” campaign
• Retrieving Your Friends and Family Campaign Reward
• How much is the compensation if I lose/break devices.

Point System

• How to exchange points with gift cards, etc...
• How do I check my points?
• How can I earn points?