FOR LONG TERM SIM / WIFI
Monthly Plans For Long-Term Users in Japan
Application to the service
- What do you mean by prorate? Is the first month prorated?
- Can I apply the service from overseas?
- I am a minor. Can I apply to the service?
- Do I need to be present at the time of delivery?
- How long does it take for the items to arrive?
- Can you send the item to a place of my choice?
Switching into Sakura Mobile
Device related
- I have PS VITA 3G/WiFi. Is it compatible?
- I have a Blackberry model OOOOOO. Is it compatible?
- I have Galaxy / Xiaomi / Nexus / Xperia / Or other Android device Model OOOOO. Is it compatible?
- I have iPad model OOOOOO. Is it compatible?
- I have iPhone model OOOOOO. Is it compatible?
- Can I get a test SIM card?
Initial Settings
- (For iPhones) How do I delete existing profile or reset network settings?
- How do I log in to [Sakura Mobile My Page] for the first time?
- How do I log in to Sakura Mobile My Page ?
- What do I need to do when I receive SIM card?
- What do I need to do when I receive WiFi device?
- I can not use SIM. What Should I do?
Voice service
- Domestic numbers that "discounted rate" does not apply
- Can I send international SMS?
- Can I use SMS/MMS?
- Can I use Voice Mail if I Have Voice+data sim Card?
- Can I make international calls?
- What is Sakura Dial?
Data service
- I am using a Pocket WiFi and I need to have more data this month. What do I do?
- What will happen after I use all of my SIM's high-speed data? (Long-term SIM card)
- How do I Top Up more data on my monthly Voice+Data/Data Only SIM card?
- Can I use internet outside of Japan / in my home country?
- Can I use tethering / Hotspot / Internet Sharing ?
- When will new data be allocated?
Network / Coverage
Check your usage
Billing / Payments
- How do I change payment method?
- How do I change payment from Smart Pit card to Credit card?
- How to use Smart Pit at convenience store (Fami port at Family Mart)
- How Do I Check the Credit/Debit Card Information Registered?
- How do I check my bill?
- What kind of payment methods are available?
Changes in your service plan
Trouble Shooting
Cancellation
- Can I cancel right after the contract start?
- What is the cancellation policy?
- How do I terminate/cancel my SIM card contract?
- How do I terminate/cancel my Pocket WIFI plan?
- I want to request an MNP (For Credit card/Smart Pit payment)
- Are there any fees for issuing MNP?