Monthly SIM CARD
Monthly Plans For Long-Term Users in Japan
General Inquiry
- [Monthly SIM card] What documents do I need for airport pick-up?
- I am a Travel VISA holder (permit less than 90 days of stay), can I subscribe monthly contracts?
- Do you sell phones or offer plans that include a phone?
- Can I get a test SIM card?
- [Monthly SIM card] Can you send the item to a place of my choice?
- [Monthly SIM card] I am a U.S. Military member, what documents are needed for sign up?
Switching into Sakura Mobile / Compatibility
- I want to switch to Sakura Mobile. What will be the end date of my current contract?
- When should I request MNP to my carrier?
- What is MNP?
- I am currently subscribing retail plans from another provider. Can I move my phone number to Sakura Mobile?
- How do I know if my phone is unlocked or SIM-free?
- Is my device compatible with monthly SIM card?
Application for Monthly Physical SIM
Pick up / Return
- How can I return the monthly SIM card?
- [Monthly SIM card] Do I need to be present at the time of delivery?
- [Monthly SIM card] How long does it take for the items to arrive?
- Can I go to your Shinjuku office to make a contract?
- [Monthly SIM card] I have not received the order yet. How do I check the order status?
- [Monthly SIM card] How do I check the shipping status? (Sagawa / Japan Post Office)
Network / Coverage
Monthly Physical SIM Management
- How to suspend your monthly Voice+Data SIM card/eSIM Plan (for Credit Card users only)
- How do I get to my "Manage Plan" page?
- How do I change my monthly SIM card plan?
- [Monthly SIM card] How do I check my data/call usage?
- [Monthly SIM card] Can I switch SIM card size?
- [Monthly SIM card] Can I switch my Data ONLY plan to Voice + Data plan?
Payment / Cancellation
- [Monthly SIM card / eSIM / WiFi] How do I change my registered email address?
- Do you require minimum length of contract?
- When is the initial fee charged?
- I want to request an MNP (For Credit card/Smart Pit payment)
- When is the monthly fee charged?
- Why am I charged more than I thought?
Initial Settings
- (For iPhones) How do I delete existing profile or reset network settings?
- How do I log in to [Sakura Mobile My Page] for the first time?
- How do I log in to Sakura Mobile My Page ?
- What do I need to do when I receive my monthly SIM card?
- What do I need to do when I receive the Pocket WiFi device?
- I cannot use my monthly SIM. What should I do?
Voice service
- Domestic numbers that "discounted rate" does not apply
- Can I send international SMS?
- Can I use SMS/MMS with the monthly SIM?
- Can I use Voicemail if I have a Voice + Data plan?
- Can I make international calls?
- What is Sakura Dial?
Data service
- I am using a monthly Pocket WiFi and I need to have more data this month. What do I do?
- [Monthly SIM card] What will happen after I use all of my SIM's high-speed data?
- How do I Top Up more data on my monthly Voice+Data/Data Only SIM card?
- Can I use internet outside of Japan / in my home country?
- Can I use tethering / Hotspot / Internet Sharing with the monthly SIM?
- When will new data be allocated?
Trouble Shooting
- [Monthly SIM card/eSIM] I need to get a PUK code. How can I get it?
- [Monthly SIM card] I received a PDP Authentication Error. What should I do?
- [Monthly SIM card/eSIM] How do I do age verification for my LINE account?
- How Do I Connect My Device to the UQ WiMAX WiFi?
- My monthly Pocket WiFi is lost/damaged. What should I do?
- My monthly SIM is damaged. Can I get a replacement?
