LONG TERM SIM CARD
Monthly Plans For Long-Term Users in Japan
General Inquiry
- Can I get a test SIM card?
- Do you sell phones or offer plans that include a phone?
- Can you send the item to a place of my choice?
- I am a Short-Term VISA holder (permit less than 90 days of stay), can I subscribe monthly contracts?
- I am a U.S. Military member, what documents are needed for sign up?
- What documents do I need for airport pick-up? - Long-term SIM
Switching into Sakura Mobile / Compatibility
- I want to switch to Sakura Mobile. What will be the end date of my current contract?
- When should I request MNP to my carrier?
- What is MNP?
- I am currently subscribing retail plans from another provider. Can I move my phone number to Sakura Mobile?
- How do I know if my phone is unlocked or SIM-free?
- Is my device compatible with Long-term SIM card?
Application for Long Term Physical SIM
Pick up / Return
- How can I return the long-term SIM card?
- Do I need to be present at the time of delivery? - Long term SIM card
- How long does it take for the items to arrive? - Long term SIM card
- Can I go to your office and make a contract?
- I have not received the order yet. How do I check the order status? - Long term SIM card
- How do I check the shipping status? (Sagawa / Japan Post Office) - Long term SIM card
Network / Coverage
Long Term Physical SIM Management
Payment / Cancellation
- Do you require minimum length of contract?
- When is the initial fee charged?
- I want to request an MNP (For Credit card/Smart Pit payment)
- When is the monthly fee charged?
- Why am I charged more than I thought?
- Are there any fees for issuing MNP?
Initial Settings
- (For iPhones) How do I delete existing profile or reset network settings?
- How do I log in to [Sakura Mobile My Page] for the first time?
- How do I log in to Sakura Mobile My Page ?
- What do I need to do when I receive my long-term SIM card?
- What do I need to do when I receive the Pocket WiFi device?
- I cannot use my long-term SIM. What should I do?
Voice service
- Domestic numbers that "discounted rate" does not apply
- Can I send international SMS?
- Can I use SMS/MMS with the long-term SIM?
- Can I use Voicemail if I have a Voice + Data plan?
- Can I make international calls?
- What is Sakura Dial?
Data service
- I am using a Pocket WiFi and I need to have more data this month. What do I do?
- What will happen after I use all of my SIM's high-speed data? (Long-term SIM card)
- How do I Top Up more data on my monthly Voice+Data/Data Only SIM card?
- Can I use internet outside of Japan / in my home country?
- Can I use tethering / Hotspot / Internet Sharing with the long-term SIM?
- When will new data be allocated?
Trouble Shooting
- I need to get a PUK code. How can I get it? - Long-term SIM card/eSIM
- I received a PDP Authentication Error. What should I do? - Long-term SIM card/eSIM
- How do I do age verification for my LINE account?
- How Do I Connect My Device to the UQ WiMAX WiFi?
- My Pocket WiFi is lost/damaged. What should I do?
- My long-term SIM is damaged. Can I get a replacement?