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  2. FOR SAKURA FIBER INTERNET

FOR SAKURA FIBER INTERNET

Monthly Plan for Home Internet

About Our Service

  • What is Sakura Fiber Internet?
  • Can I use Sakura Fiber Internet where I live?
  • Why is IPv6 (IPoE connection) faster than PPPoE?
  • Is there a landline phone service option?

About the Application Process

  • How long does the process take until I can start using the service?
  • How is the installation schedule decided?

Billing and Payments

  • What kind of payment methods are available?
  • What is the billing schedule like? When will I be billed? (For Credit/Debit Card)
  • What is the billing schedule like? When will I be billed? (For CASH - Smart Pit)
  • I do not have a Japanese credit card. Can I use my credit card issued in my country?
  • What kind of cards do you accept for payment?
  • How do I update my credit/debit card information?
See all 12 articles

About the Installation and Connectivity

  • What type of work is necessary for the fiber line installation?
  • Do I need to be present for the installation?
  • Can I use my own router?
  • What does the port for the internet line look like?
  • How do I install the rental home gateway? (For remote installation customers)
  • Where can I find the WiFi network name and password?
See all 8 articles

Troubleshooting

  • I cannot connect to the internet (The internet does not work)

Cancellation Policy

  • How can I cancel the service?
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