About Our Service

• What is Sakura Fiber Internet?
• Can I use Sakura Fiber Internet where I live?
• Why is IPv6 (IPoE connection) faster than PPPoE?
• Is there a landline phone service option?

About the Application Process

• What documents do I need?
• How long does the process take until I can start using the service?
• How is the installation schedule decided?

Billing and Payments

• What kind of payment methods are available?
• What is the billing schedule like? When will I be billed? (For Credit/Debit Card)
• What is the billing schedule like? When will I be billed? (For CASH - Smart Pit)
• I do not have a Japanese credit card. Can I use my credit card issued in my country?
• What kind of cards do you accept for payment?
• How do I update my credit/debit card information?

See all 13 articles

About the Installation and Connectivity

• What type of work is necessary for the fiber line installation?
• Do I need to be present for the installation?
• Can I use my own router?
• What does the port for the internet line look like?
• How do I install the rental home gateway? (For home gateway remote installation customers)
• Where can I find the WiFi network name and password? (For NTT Home gateway device users)

See all 8 articles

Sakura Mobile My Page

• How do I log in to Sakura Mobile My Page ?
• How do I log in to [Sakura Mobile My Page] for the first time?

Troubleshooting

• I cannot connect to the internet (The internet does not work)

Cancellation Policy

• How can I cancel the service?