About Our Service

• What is Sakura Fiber Internet?
• Can I use Sakura Fiber Internet where I live?
• Why is IPv6 (IPoE connection) faster than PPPoE?
• Is there a landline phone service option?

About the Application Process

• What documents do I need?
• How is the installation schedule decided?
• How long does the process take until I can start using the service?
• Transferring your current Internet Service to Sakura Fiber Internet
• Moving to a new residence (Current Sakura Fiber Internet customers)

Billing and Payments

• What kind of payment methods are available?
• I do not have a Japanese credit card. Can I use my credit card issued in my country?
• What is the billing schedule like? When will I be billed? (For Credit/Debit Card)
• What is the billing schedule like? When will I be billed? (For CASH - Smart Pit)
• When will I be charged for the Administrative and Installation fees?
• When is the monthly fee is charged?

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About the Installation and Connectivity

• Installation Types
• What type of work is necessary for the fiber line installation?
• Do I need to be present for the installation?
• Can I use my own router?
• What does the port for the internet line look like?
• How do I install the ONU modem and/or wireless router?

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Sakura Mobile My Page

• How do I log in to Sakura Mobile My Page ?
• How do I log in to [Sakura Mobile My Page] for the first time?

Troubleshooting

• I cannot connect to the internet (The internet does not work)

Rental Pocket WiFi

• How do I return the rental Pocket WiFi?

Cancellation Policy

• How can I cancel the service?
• How do I return the NTT equipment?
• Can I cancel right after the start of my contract?