About Our Service

• [Home Internet] What is Sakura Fiber Internet?
• [Home Internet] Which plan is the best for me?
• [Home Internet] Can I use Sakura Fiber Internet where I live?
• [Home Internet] What is the difference between Home WiFi plan and Fiber internet plan?
• [Home Internet] Do you provide English support?
• [Home Internet] Do I need to purchase a router for the Fiber Internet?

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About the Application Process

• [Home Internet] About our 10 Gbps Fiber Internet service
• [Home Internet] What documents do I need for Fiber Internet?
• [Home Internet] Do I need to be a resident to apply for Fiber Internet?
• [Home Internet] How is the fiber internet installation schedule decided?
• [Home Internet] How long does the process take until I can start using fiber internet?
• [Home Internet] Transferring your current Internet Service to Sakura Fiber Internet

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Billing and Payments

• [Home Internet] What kind of payment methods are available?
• [Home Internet] When is the monthly fee charged?
• [Home Internet] When will I be charged for the Administrative and Installation fees?
• [Home Internet] What is the billing schedule like? When will I be billed? (For Credit/Debit Card)
• [Home Internet] What is the billing schedule like? When will I be billed? (For CASH - Smart Pit)
• [Home Internet] Discount for the second monthly contract with Sakura Mobile

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About the Installation and Connectivity

• [Home Internet] What type of work is necessary for the fiber line installation?
• [Home Internet] Do I need to be present for the fiber internet installation?
• [Home Internet] Can I use my own router for the Fiber Internet?
• [Home Internet] What does the port for the home internet line look like?
• [Home Internet] Where can I find the WiFi network name and password? (For NTT Home Gateway device users)
• [Home Internet] How do I install the NTT modem and TP-Link router?

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Sakura Mobile My Page

• How do I log in to Sakura Mobile My Page ?
• How do I log in to [Sakura Mobile My Page] for the first time?

Troubleshooting

• [Home Internet] I cannot connect to the internet (Fiber Internet)
• [Home Internet] I'm having speed/stability issues. What can I do? (Fiber Internet)
• [Home Internet] I'm having speed issues / signal is weak / I can't connect (Home Wifi)
• [Home Internet] Improve your connection with the Suggested Position feature (Home Wifi)
• [Home Internet] Do you offer Range Boosters/Extenders for the Home Internet Router?

Rental Pocket WiFi

• [Home Internet] How can I arrange redelivery? (Sagawa)
• [Home Internet] How do I return the rental Pocket WiFi? - Fiber Internet
• [Home Internet] Rental WiFi Device conditions for CASH payment - Fiber Internet
• [Home Internet] Rental WiFi Device conditions for Card payment - Fiber Internet
• [Home Internet] Rental WiFi Device conditions for moving customers - Fiber Internet
• [Home Internet] Rental WiFi Device conditions for Leopalace (CASH payment) - Fiber Internet

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Cancellation Policy

• [Home Internet] How can I cancel the Home Internet service?
• [Home Internet] Do you require a minimum usage period for the contract?
• [Home Internet] How can I cancel the rental Home WiFi device subscription?
• [Home Internet] How to return the Home WiFi Device
• [Home Internet] How to return the NTT Home Gateway & ONU Modem
• [Home Internet] Is it possible to suspend my Fiber internet?

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Point System

• New Give 3,000, Get 3,000 Campaign
• How can I earn points?
• How to exchange points with gift cards, etc...
• How do I check my points?