FOR SAKURA HOME INTERNET
Monthly Plan for Fiber Internet and Home WiFi
About Our Service
- Which plan is the best for me? - Home Internet
- Do I need to purchase a router for the Fiber Internet?
- What is the difference between Home WiFi plan and Fiber internet plan?
- What is Sakura Fiber Internet?
- Can I use Sakura Fiber Internet where I live?
- Do you provide English support? - Sakura Home Internet
About the Application Process
- Do I need to be a resident to apply for Fiber Internet?
- What documents do I need for Fiber Internet?
- How is the fiber internet installation schedule decided?
- How long does the process take until I can start using fiber internet?
- Transferring your current Internet Service to Sakura Fiber Internet
- Moving to a new residence (Current Sakura Fiber Internet customers)
Billing and Payments
- What kind of payment methods are available?
- When is the monthly fee charged?
- Discount for the second long-term contract with Sakura Mobile
- What is the billing schedule like? When will I be billed? (For Credit/Debit Card)
- What is the billing schedule like? When will I be billed? (For CASH - Smart Pit)
- How do I check my monthly bill?
About the Installation and Connectivity
- What type of work is necessary for the fiber line installation?
- Do I need to be present for the fiber internet installation?
- Can I use my own router for the Fiber Internet?
- What does the port for the home internet line look like?
- Where can I find the WiFi network name and password? (For NTT Home Gateway device users)
- How do I install the NTT modem and TP-Link router?
Sakura Mobile My Page
Troubleshooting
Rental Pocket WiFi
- How can I arrange redelivery? (Sagawa)
- Rental WiFi Device conditions for CASH payment - Fiber Internet
- Rental WiFi Device conditions for Card payment - Fiber Internet
- Rental WiFi Device conditions for Leopalace (CASH payment) - Fiber Internet
- How do I return the rental Pocket WiFi? - Fiber Internet
- Rental WiFi device conditions for Leopalace (Card payment) - Fiber Internet
Cancellation Policy
- How can I cancel the rental Home WiFi device subscription?
- How to return the Home WiFi Device
- How to return the modem and router (Home Gateway & NTT ONU Modem)
- Do you require a minimum usage period for the contract?
- How can I cancel the Home Internet service?
- How to return the modem (NTT ONU Modem)