Sakura Mobile FAQ

  1. Sakura Mobile
  2. TRAVEL WIFI
  3. Shipping / Pick up / Return

Shipping / Pick up / Return

  • [Travel Pocket WiFi] When will my order be shipped?
  • [Travel SIM Card / Pocket WiFi] Can I pick up at the airport?
  • [Travel Pocket WiFi] How can I return the Travel Pocket WiFi?
  • [Travel Pocket WiFi] When will my package be delivered to my pickup location?
  • [Travel Pocket WiFi] Can I track my order for the Pocket Wifi shipping?
  • [Travel Pocket WiFi] I will be using AirBnB / Vacation Rentals / Similar Service. Can I receive my order?
  • [Travel Pocket WiFi] How do I receive my pocket Wifi order(s) at my hotel?
  • [Travel SIM Card / Pocket WiFi] Is expedited shipping available?
  • [Travel Pocket WiFi] What do I need to pick up my order at the airport?
  • [Travel SIM Card / Pocket WiFi] Where can I pick up the order at the airport?
  • [Travel pocket WiFi and Monthly SIM card/pocket WiFi] Can I return the items at the airport?
  • Can I return the items at Shinjuku Office?
  • If I missed my package at the airport, can you forward the package to my hotel / accommodations?
  • [Travel pocket WiFi and Monthly SIM card pocket WiFi] Where can I return the product at airport?
  • [Travel/Monthly pocket WiFi] If I forgot to return the devices before leaving Japan, what should I do?
  • [Travel pocket WiFi] Do I pay for postage when I return?
  • Is it easy to find a postbox for return?

For Travelers SIM / eSIM / WiFi

Physical SIM

  • Price
  • Pickup / Return
  • Compatibility
  • APN Settings

eSIM

  • Price
  • Installation
  • Compatibility
  • APN Settings

Pocket WiFi

  • Price
  • Pickup / Return
  • Rental extension

For Residents Monthly Plans / Home Internet

  • For monthly contracts→
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Voice+Data SIM / eSIM

  • Price
  • Pickup / Return
  • Calls and SMS rates
  • Compatibility
  • APN Settings
  • eSIM Setup

Data only SIM / eSIM

  • Price
  • Pickup / Return
  • Compatibility
  • APN Settings
  • eSIM Setup

Pocket WiFi

  • Price
  • Pickup / Return

Home internet

  • Price
  • Pickup / Return
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