Sakura Mobile FAQ

  1. Sakura Mobile
  2. Monthly Pocket WiFi
  3. Pick up / Return

Pick up / Return

  • [Monthly Pocket WiFi] How can I return the monthly pocket WiFi?
  • [Monthly Pocket WiFi] How to check the shipping status (Japan Post Office)
  • [Monthly Pocket WiFi] How to check the shipping status (Sagawa Shipping)
  • [Monthly Pocket WiFi] I have not received the SIM/WiFi. How to I check the order status?
  • [Monthly Pocket WiFi] Can I go to your office and make a contract?
  • [Monthly Pocket WiFi] How long does it take for the items to arrive?
  • [Monthly Pocket WiFi] Do I need to be present at the time of delivery?

For Travelers SIM / eSIM / WiFi

Physical SIM

  • Price
  • Pickup / Return
  • Compatibility
  • APN Settings

eSIM

  • Price
  • Installation
  • Compatibility
  • APN Settings

Pocket WiFi

  • Price
  • Pickup / Return
  • Rental extension

For Residents Monthly Plans / Home Internet

  • For monthly contracts→
  • Login

Voice+Data SIM / eSIM

  • Price
  • Pickup / Return
  • Calls and SMS rates
  • Compatibility
  • APN Settings
  • eSIM Setup

Data only SIM / eSIM

  • Price
  • Pickup / Return
  • Compatibility
  • APN Settings
  • eSIM Setup

Pocket WiFi

  • Price
  • Pickup / Return

Home internet

  • Price
  • Pickup / Return
  • Use cases
  • Payment methods
  • About
  • Careers
  • Reviews
  • Blog
  • FAQ
  • Contact us
  • 海外WiFiレンタル
  • Privacy policy
  • Rental agreement
  • Terms and conditions (SIM&Pocket WiFi)
  • Terms and conditions (Fiber Internet)
  • Partners
  • Affiliate program
© Sakura Mobile, All Rights Reserved