Sakura Mobile FAQ

  1. Sakura Mobile
  2. TRAVEL eSIM
  3. General Inquiry

General Inquiry

  • [Travel SIM Card/eSIM/Pocket WiFi] Is there a promo code I can use?
  • How do I check if my device is locked or SIM-free?
  • [Travel eSIM] Can I make phone calls or send SMS?
  • [Travel eSIM] Is 5G Network available?
  • [Travel eSIM] Can I request the multiple travel eSIMs to be sent to different emails?
  • [Travel eSIM] Is the Travel eSIM unlimited data?
  • [Travel eSIM] What is eSIM?
  • [Travel eSIM] Is my device compatible with your Travel eSIM?
  • Travel eSIM or travel physical SIM? Which one should I order?
  • [Travel eSIM] How much data do I need?
  • [Travel eSIM] My device is locked. Can I use your Travel eSIM?

For Travelers SIM / eSIM / WiFi

Physical SIM

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  • Pickup / Return
  • Compatibility
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eSIM

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  • Installation
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Pocket WiFi

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  • Pickup / Return
  • Rental extension

For Residents Monthly Plans / Home Internet

  • For monthly contracts→
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Voice+Data SIM / eSIM

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  • Pickup / Return
  • Calls and SMS rates
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  • APN Settings
  • eSIM Setup

Data only SIM / eSIM

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  • Pickup / Return
  • Compatibility
  • APN Settings
  • eSIM Setup

Pocket WiFi

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  • Pickup / Return

Home internet

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