Sakura Mobile FAQ
Sakura Mobile
TRAVEL PHYSICAL SIM
Payment / Cancellation
Payment / Cancellation
If I cannot use the device, can I get a refund?
What is the refund policy for Travel SIM? Can I get a refund if I cancel my order?
Is it tax free? / Can I get a tax refund?
For Travelers
SIM / eSIM / WiFi
Physical SIM
Price
Pickup / Return
Compatibility
APN Settings
eSIM
Price
Installation
Compatibility
APN Settings
Pocket WiFi
Price
Pickup / Return
Rental extension
For Residents
Monthly Plans / Home Internet
For monthly contracts→
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Voice+Data SIM / eSIM
Price
Pickup / Return
Calls and SMS rates
Compatibility
APN Settings
eSIM Setup
Data only SIM / eSIM
Price
Pickup / Return
Compatibility
APN Settings
eSIM Setup
Pocket WiFi
Price
Pickup / Return
Home internet
Price
Pickup / Return
Use cases
Payment methods
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