Sakura Mobile FAQ

  1. Sakura Mobile
  2. FOR SAKURA HOME INTERNET
  3. Cancellation Policy

Cancellation Policy

Learn about the cancellation policy for Sakura Fiber Internet

  • [Home Internet] How can I cancel the Home Internet service?
  • [Home Internet] Do you require a minimum usage period for the contract?
  • [Home Internet] How can I cancel the rental Home WiFi device subscription?
  • [Home Internet] How to return the Home WiFi Device
  • [Home Internet] How to return the NTT Home Gateway & ONU Modem
  • [Home Internet] Is it possible to suspend my Fiber internet?
  • [Home Internet] How to return the modem (NTT ONU Modem)
  • [Home Internet] Can I cancel right after the start of my contract? - Fiber Internet

For Travelers SIM / eSIM / WiFi

Physical SIM

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eSIM

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Pocket WiFi

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  • Pickup / Return
  • Rental extension

For Residents Monthly Plans / Home Internet

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Voice+Data SIM / eSIM

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  • Pickup / Return
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  • APN Settings
  • eSIM Setup

Data only SIM / eSIM

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  • Pickup / Return
  • Compatibility
  • APN Settings
  • eSIM Setup

Pocket WiFi

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  • Pickup / Return

Home internet

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