Please note the following regarding the 10 Gbps service and determine whether the following is acceptable to you. 

If the following is acceptable to you and you would like to proceed with the 10Gbps installation, please provide us with the necessary information in the email we provided to proceed. 

Regarding  our IPv6 / IPoE service

Our services utilize IPoE internet connection protocol. Please note that this may not be compatible with certain VPN services/connections. In addition, due to the connection type, certain features are not accessible, and some configurations are not possible. (Ex. Certain ports are not usable, etc.) If you have any services or software that require port forwarding, advanced router configurations, or access to certain ports, we cannot guarantee you will have access to them.

※PPPoE is not supported for this service. (We will not be able to provide PPPoE information for the 10 Gbps connection.)

Regarding  the supplied Home Gateway Device (Modem/Wireless router)

The settings for the NTT Home Gateway Device can be accessed via web browser connected directly to the device’s network. The management page is only in Japanese. (English is not available)

Regarding  Speeds

The NTT home gateway device is equipped with three 1 Gbps LAN ports and one 10 Gbps LAN port. In order to take utilize the 10 Gbps LAN port, you will need a device/PC equipped with a USB3 or higher USB/LAN conversion adapter (10GBASE-T compatible) that can support 10Gbps speed.

However, the wired LAN adapters of certain devices (examples PlayStation and Nintendo Switch) are sometimes not compatible with 10 Gbps connections. Devices capable of WiFi 6 and are 802.11ax compatible can theoretically reach max speeds of approximately 2401.9Mbps.

If you would like to switch to the 1Gbps internet connection, another installation may be required. In this case, the NTT installation fees for the new installation will be required.