You can check the status of your order with the subject of the latest emails from us.

*Please check the junk email box if you can not find our emails ( @sakuramobile.jp)

Application has been completed. (Sakura Mobile)
→Your application is under review.
You have filled out the application form, and it was successfully sent to our system! We will check the details. Once the checking is completed, you will receive the following authorization email.

*If there is something necessary to complete your application, we will contact you to ask for further information.

Your order (OOOO-OOOOOO) has been authorized
→Your order is ready to be shipped.
Now your application is approved, and the order is usually shipped a few days before the contract start date. Once this procedure is completed, you will receive the following shipping email.

Your order (OOOO-OOOOOO) has been shipped
→Your order is on its way!
Please check the shipping status with the tracking number and the link provided in this e-mail.
*You will find more about the shipping status here.

**For customers who have applied with eKYC (face recognition system), you will receive your eSIM online via email. No physical pickup is required. 

If you have any questions, please feel free to contact us from here, and we are happy to assist you🌸