You can check the delivery status of your item with our shipping e-mail. Your item will be delivered by either delivery company, Sagawa or Japan Post Office.

When we ship your package, you will receive a shipping e-mail with the subject "Your order (Booking ID)  has been shipped." This e-mail includes the "Tracking Number" of your package as well as the "Tracking service URL". (Once you click the URL, either Sagawa or Japan Post Office tracking page will show up depending on your item's delivery company.)

Please copy the tracking number and open the tracking service URL. You can check the current delivery status by pasting the number there!

*If your order is Voice+Data SIM card, Sagawa must hand it over to you in person due to Japanese law.

I can not find the shipping e-mail.

Please check your e-mail junk folder first. If there is not, your order might not been shipped yet. Please click HERE to confirm the status of your order.

Example of Japan Post Office tracking service URL

URL: Japan Post Office tracking service page

Example of Japan Post Office tracking service URL

URL: Sagawa tracking service page

Other cases:

Although the status is "Delivered", I have not received the package yet.

To a hotel / Airbnb: As the front desk staff might have your package, please ask them with your tracking number if they have received the package.

If you need any assistance with communicating with the staff, please contact us from HERE. 

To a residence / cooperative office: As your housemates/colleagues might have received your package, please kindly ask them.

I could not receive the package on the first attempt.

You can find a delivery slip of the package in your mailbox. With the slip, please reschedule the delivery. If you need any help, please feel free to contact us and we will assist you!