If you are experiencing issues connecting to the internet after the physical or remote installation

In some cases, the far-right light of the wireless router is orange/yellow. If this is the case, please check and try the following. 

1) Check to make sure that the LAN/Ethernet cable that is connected to the ONU modem is plugged into the BLUE (WAN) port of the wireless router. 

2) Press and hold the reset button for 5 seconds to reset the wireless router to factory conditions (Located on the back of the router on the right, the button is in a hole. You will need a pin/etc. to push the reset button.)

3) The lights should turn on after a while. The far-right light on the wireless router should turn green.

If you are still experiencing issues with the internet or if your internet stops working

Please contact us using the link below if you are experiencing connectivity issues.

Contact Us