I cannot connect to the internet (The internet does not work) Customer Support December 18, 2020 11:50 Updated Follow Please contact us using the link below if you are experiencing connectivity issues. Contact Us Related articles Where can I find the WiFi network name and password? (For NTT Home gateway device users) How long does the process take until I can start using the service? How do I install the ONU modem and/or wireless router? Is there a landline phone service option? What does the port for the internet line look like? Comments 0 comments Article is closed for comments.