For 3GB/day Data eSIM:
It is not possible to top up or add more data for 3GB/day Data eSIM.
The fast data allowance is 3 GB per day under the Fair Usage Policy (FUP). If you exceed 3 GB in a day, your speed will be reduced without any notification. You can only extend your usage period, with 3 GB of high-speed data provided each day.
FUP restrictions reset at midnight every day.
FUP FAQ page: I am confused about unlimited data. What does unlimited data service mean? - Travel SIM/eSIM
For Fixed Data eSIM:
After you have purchased a Travel eSIM, you should have received an email to get your eSIM QR code.
It will take you to your eSIM management page.
①When you receive the following email, please click "Get your eSIM QR code".
②The button will lead you to the following page.
Please click "Add data & Extension".
Here are some price lists for the top-up. (You can select 1GB - 50GB)
- 1GB: 800 JPY
- 2GB: 1,400 JPY
- 5GB: 2,500 JPY
- 10GB: 5,000 JPY
For Unlimited Data eSIM:
Rest assure Unlimited Data eSIM is unlimited, so there will never be a time it is necessary to top up your data.
For usage period extension, unfortunately, it is not available for Unlimited Data eSIM.
If you still need to use the eSIM, you will have to purchase another eSIM: https://www.sakuramobile.jp/travel/esim/
If you are experiencing slow hotspot speeds and/or want to know how much hotspot data is remaining, please send us an email and contact@sakuramobile.jp so that we can find the information for you.
