The process differs depending on the product you would like to order, what document you have for signing up, and your preferred pickup location.
Please refer to the following to see how you can receive the Voice + Data eSIM:
For Data Only eSIM, please refer to here instead.
In Japan
If you select a credit/debit card for a payment method:
Upon submission of documents with your Japanese address registered, an eSIM activation QR code will be sent to your registered email.
If you select a cash (Smartpit) for a payment method:
A physical envelope with an eSIM activation QR code paper inside will be sent to your Japanese address on your ID (i.g. Residence Card, Japanese Driver's License, etc).
*If your document does not have your official Japanese address, you will need to pick it up at the Shinjuku office for identification purposes. (i.g. Passport photo)
Credit / Debit Card
| Document Type |
Pickup Method |
| Documents with your Japanese address registered: ■Residence Card (with Japanese Address written on it) ■Japanese Driver's License ■Japan [My Number Card] |
Via email |
| Documents without your Japanese address: ■Passport ■Others |
Visit Shinjuku Office |
Cash
| Document Type |
Pickup Method |
| Documents with your Japanese address registered: ■Residence Card (with Japanese Address written on it) ■Japanese Driver's License ■Japan [My Number Card] |
A physical envelope |
| Documents without your Japanese address: ■Passport ■Others |
Visit Shinjuku Office |
Outside Japan
If you sign up for our monthly eSIM service outside of Japan, you can receive the eSIM only by the following methods due to ID verification.
- Payment method: Credit / Debit Card
- A physical envelope pickup at our partner counter (in the airport or other major areas); the counter staff will check your ID in person.
