By requesting a rental WiFi device in a reply email, you are confirming your understanding and agreement with the following conditions.
Rental WiFi Device Conditions
1. Fee and payment
1) The Sakura Home Internet contract will begin when the rental WiFi device is delivered. The standard home internet monthly fee will start from this date (The first monthly fee is prorated).
2) In the event that the installation is not completed (failed installation/cancellation), the charges for the device will be calculated at a daily rate from the initial delivery of the device to the return postage date.
3) We ask that customers register their Credit/Debit Card using the link that we will provide. Once we receive confirmation that the Credit/Debit Card has been registered, we will send the Pocket WiFi device.
(We will send the link when we receive confirmation that they wish to proceed with the rental)
※If you are a Sakura Mobile user and have already registered your Credit/Debit Card, we will send the rental Pocket WiFi once we have received your confirmation of the following conditions.
2. Returning the rental device
1)The device needs to be posted within 5 days of the installation date using a return envelope sent with the device. This will be confirmed with the tracking number of the return envelope. Please refer to the instruction paper sent with the device for how to return the device.
For each day the device is not returned, an additional daily fee will be incurred.
*The daily cost is the prorated amount of the monthly fee.
Please click here for a detailed explanation.
2) If we do not hear from you after 2 weeks, the plan will automatically be changed to the monthly plan. The conditions of the monthly plan can be found below. You will have two monthly contracts in that case.
Please click here for a detailed explanation.
(※1) Monthly plan terms
・The registration fee (110 JPY) will be charged.
・Termination Policy applied. (You will need to submit a termination form through My Page by the 25th of your preferred termination month. Contracts can only be terminated at the end of a month.)
・Returning the device will not terminate your contract. A termination form needs to be submitted for each contract.
3) If the device/accessories are damaged/lost, there is a damage fee and a lost fee.
*All the accessories delivered need to be returned. The USB cable or AC adaptor with the Sakura Mobile sticker cannot be replaced with yours. If we do not receive the same accessories as we shipped, lost fees will be incurred. Please keep using the accessories sent with the device.
4)Please post the rental WiFi device and accessories within 5 days from when your internet has been successfully installed or when you canceled the application process.
Please let us know if you wish to rent a wifi device in a reply email. Once we receive confirmation, we will proceed with providing instructions and steps to receive the device.
※ The device will be prepared and shipped during weekdays due to the operation schedule.
