By requesting a rental WiFi device in a reply email, you are confirming your understanding and agreement with the below conditions.
Rental WiFi Device Conditions
1. Fee and payment
There is no additional fee for the rental device as long as you return it within 5 days of the installation date.
2. Returning the rental device
1)The device needs to be posted within 5 days of the installation date or when you canceled the application process using the return envelope sent with the device. This will be confirmed with the tracking number of the return envelope. Please refer to the instruction paper sent with the device for how to return the device.
For each day the device is not returned, an additional daily fee will be incurred.
*The daily cost is the prorated amount of the monthly fee for the Home Internet plan.
Please click here for a detailed explanation.
The image below explains the case of delayed return of the device five days after the deadline.
2) If we do not hear from you after 2 weeks, the plan will automatically be changed to the monthly plan. The conditions of the monthly plan can be found below. You will have two monthly contracts in that case.
Please click here for a detailed explanation.
The below image explains the case of delayed return of the device for five days from the deadline.
(※1) Monthly plan terms
・The registration fee (110 JPY) will be charged.
・Termination Policy applied. (You will need to submit a termination form through My Page by the 25th of your preferred termination month. Contracts can only be terminated at the end of a month.)
・Returning the device will not terminate your contract. A termination form needs to be submitted for each contract.
3) If the device/accessories are damaged/lost, there is a damage fee and a lost fee.
*All the accessories delivered need to be returned. The USB cable or AC adaptor with the Sakura Mobile sticker cannot be replaced with yours. If we do not receive the same accessories as we shipped, lost fees will be incurred. Please keep using the accessories sent with the device.
4)Please post the rental WiFi device and accessories within 5 days from when your internet has been successfully installed or when you canceled the application process.
Please let us know if you wish to rent a wifi device in a reply email. Once we receive confirmation, we will proceed with providing instructions and steps to receive the device.
※ The device will be prepared and shipped during weekdays due to the operation schedule.
