You may send a request to change your payment method online through your Sakura Mobile My Page.
This article is for changing your payment method from Credit Card to Cash (Smart Pit) entirely.
If you only wish to update your registered card, please see the article below.
FAQ: How do I update my credit card information?
Payment change schedule
We can only process payment change requests for invoices that have not been sent out yet. For invoices that have already been sent to your email, the payment method will remain the same.
We cannot process payment change requests at all between the 25th~last day of the month.
If you send a request during this timeframe, we will complete the change once the month has changed.
Payment change procedure (Credit Card → Cash)
Step 1 - Access your My Page
1. Log in to your Sakura Mobile My Page.
For first-time login
You will need to set your password to login for the first time.
Please click this link to set your password.
You will need to enter your registered email address, then you will
receive
an email with instructions to update your password.
2. Select the three dots in the top right corner
3. Select Account
4. Select the pencil icon > Select Change Payment Method
Step 2 - Submit request
For customers with multiple contracts
All contracts with us must be the same payment method, so we will need to update each contract you have with us. Therefore, please request to change your payment via our Contact Us form.
1. Confirm the deposit amount > Select how you would like to pay the deposit
2. Confirm the deposit payment method > Click Submit Request
Using your current registered card |
Using cash at the convenience store |
We will follow up via email once we have received your request.
Please check your inbox within 24 hours of sending your request for our follow-up email.
