※Note: this article's contents are only applicable to our Unlimited data (e)SIM products; kindly check the product you purchased before following the instructions below.
Occasionally, some android devices are not supported by the standard APN settings, causing connection issues. Please try the following LTE Specific APN setting below to solve the issue.
| Name: | 4G NET |
| APN: | uno.au-net.ne.jp |
| User Name: | 685840734641020@uno.au-net.ne.jp |
| Password: | KpyrR6BP |
| Authentication Type | CHAP |
If this fails to work, please email us the following screenshots and information to contact@sakuramobile.jp:
1. Please inform us of your phone type and model.
2. Please send us a screenshot of your SIM & eSIM List. (where you can see your SIM list on your device)
3. Please send us a screenshots of the entire APN settings page, both the list of APN settings and currently selected APN settings. We would like to see if everything is correct.
4. Please send us a screenshot of the ICCID of the inserted/installed SIM/eSIMs in the "About", "information", or "About phone" section of your phone.
5. Please send us a screenshot of your Home Screen where we can see the signal bar display.
**Please make sure to turn off your WiFi connection 🛜 so that we can see the situation of your mobile (cellular) data connection.
6. Please send us a screenshot of the error message displayed.
