General

• [Travel 5G eSIM] My phone will not connect / My data connection does not work after completing APN settings.
• [Travel 5G eSIM] My Device Does not support 5G / au by KDDI 5G Network

eSIM

• [Travel eSIM] I have not received the eSIM QR code after I ordered. What should I do?
• [Travel 4G eSIM] How do I scan the Travel 4G eSIM's QR code?
• [Travel eSIM] How do I check if I have successfully installed my eSIM or not?
• [Travel eSIM] 3GB/day data eSIM installation troubleshooting
• [Travel eSIM] Unlimited data eSIM installation troubleshooting
• [Travel eSIM] I cannot scan the Travel eSIM QR code. What are the alternative ways?

See all 21 articles

SIM

• [Travel SIM Card] Are there any settings required to use the SIM card?
• [Travel SIM] Can I use tethering / Hotspot / Internet Sharing with the travel SIM?
• [Travel SIM Card] I need to get a PUK code. How can I get it?
• [Travel 3GB SIM] I did the setup as instructed, but I cannot use the internet.
• [Travel SIM card] (Travel 3GB/Day data SIM Card) Google Pixel Troubleshooting
• [Travel Unlimited SIM] I did the setup as instructed, but I cannot use the internet

Pocket WiFi

• [Travel Pocket WiFi] How much is the compensation if I lose/damage the devices?
• [Travel Pocket WiFi] If I cannot use the device, can I get a refund?
• [Travel Pocket WiFi] The rental Pocket WiFi I received is damaged or missing some items
• [Travel Pocket WiFi] I have lost my rental item. What should I do?