General

• [Travel eSIM] My phone will not connect / My data connection does not work after completing APN settings.
• [Travel Unlimited Data eSIM] My Device Does not support 5G / Unlimited Data eSIM

eSIM

• [Travel SIM Card / eSIM] I have installed the SIM card / eSIM but 5G is not displayed on the signal bar. What should I do?
• [Travel eSIM] I have not received the eSIM QR code after I ordered. What should I do?
• [Travel eSIM] How do I scan the 3GB/day Data eSIM QR code?
• [Travel eSIM] How do I check if I have successfully installed my eSIM or not?
• [Travel eSIM] 3GB/day data and Fixed data eSIM installation troubleshooting
• [Travel eSIM] Unlimited data eSIM installation troubleshooting

See all 22 articles

SIM

• [Travel SIM Card / eSIM] I have installed the SIM card / eSIM but 5G is not displayed on the signal bar. What should I do?
• [Travel SIM Card] Are there any settings required to use the SIM card?
• [Travel SIM] Can I use tethering / Hotspot / Internet Sharing with the travel SIM?
• [Travel SIM Card] I need to get a PUK code. How can I get it?
• [Travel 3GB SIM] I did the setup as instructed, but I cannot use the internet.
• [Travel SIM card] (Travel 3GB/Day data SIM Card) Google Pixel Troubleshooting

See all 7 articles

Pocket WiFi

• [Travel Pocket WiFi] How much is the compensation if I lose/damage the devices?
• [Travel Pocket WiFi] If I cannot use the device, can I get a refund?
• [Travel Pocket WiFi] The rental Pocket WiFi I received is damaged or missing some items
• [Travel Pocket WiFi] I have lost my rental item. What should I do?