About the service

• [Travel SIM/eSIM/Pocket Wifi] Which product/service should I order?
• [Travel SIM/eSIM/Pocket Wifi] Which apps/service can I use?
• [Travel SIM Card] What is an APN?
• [Travel SIM/eSIM/Pocket Wifi] Can the travel SIM card/eSIM/Pocket WIFI be used outside of Japan?
• [Travel SIM Card] Can I use MMS with our Travel products?
• [Travel SIM/eSIM] Can I use VoIP apps? e.g. Skype, LINE, Whatsapp,...

See all 7 articles

Coverage & Compatibility

• [Travel SIM Card] Is my device compatible with the Travel SIM card?
• [Travel eSIM] Is my device compatible with your Travel eSIM?
• [Travel SIM/eSIM] How do I check if my device is locked or SIM-free?
• [Travel Pocket WiFi] How do I know if my phone is compatible with the Pocket WiFi?

SIM/eSIM

• [Travel eSIM] What is an eSIM?
• [Travel SIM/eSIM] Travel eSIM or travel physical SIM? Which one should I order?
• [Travel SIM/eSIM] What are the actual speeds of the Travel SIM/eSIM?
• [Travel SIM/eSIM] Can I make phone calls or send SMS with the Travel SIM/eSIM?
• [Travel SIM card/eSIM] Can I use iMessage or SMS?
• [Travel SIM/eSIM] What are the differences between 3GB/day data and Unlimited data SIM/eSIM

See all 15 articles

Pocket WiFi

• [Travel Pocket WiFi] I have never used a Pocket WiFi before, what is it ?
• [Travel Pocket WiFi] How big is the pocket WiFi?
• [Travel Pocket Wifi] What are the actual speeds of the Travel WiFi?
• [Travel Pocket WiFi] How long does the battery last?
• [Travel Pocket WiFi] How do I charge the travel WiFi's battery?
• [Travel Pocket WiFi] Does the Pocket WiFi come with a SIM card?

See all 8 articles